888-588-9800 888-588-9800
We're Ready For You.
We’re veterans in the industry. We’ve been the answer for many organizations for over 25 years.
Nothing ever stays the same. We have a skilled and experienced team tasked with developing and fine-tuning new software solutions to fit your ever changing needs.
No outsourcing here. All of our agents are hired, trained, and work in the U.S.A.
Regain that elusive work-life balance. We’re here 365 days a year to work as an extension of your team to get the job done.
We’ll take the calls. Now, your team can focus on what they do best.
Guilt-free 8 hours of sleep. We field any call, take a message or contact the on-call staff 365 days a year.
We utilize servers with dual Intel Xeon Quad Core processors and embedded Perc 6i SAS/SATA Raid controllers which provide hardware Raid redundancy for the local storage systems, combined with the hot-plug redundant power supplies and local private cloud storage units allow you to rest easy knowing your data is housed with maximum up-time and with redundant security in mind.
Have everyone stay on the same page. We provide a detailed report of who called you and who on your staff was contacted to handle it.
Our product is our people. Your success depends on our staff being well trained and highly accountable. Our operators are put through a 6-week training program which emphasizes telephone etiquette, critical thinking, and time-management.
We integrate technology, security and privacy policies that comply with HIPAA standards, and our staff take annual online HIPPA HiTECH certification courses.
Answering 365 has always been professional and helpful to our patients and my staff - they make it easy for us
I cannot say enough good things about Answering365. I would highly recommend their service to any business.
They are an extension of our office and understand what we need for our Patients
After hour emergencies was becoming difficult to handle, now I have Answering365
A live person is awesome, a live person who understands my business is better
All of our patient calls are handled promptly and properly. Their customer service team is always there when we need them.
You need service 24 hours a day, and are seeking HIPAA and JCHAO compliance. We can create any program to meet your specific needs. Whether you need bilingual services, appointment setting and scheduling, secure data transmission, or lead capture, we will work with your organization to assist you.
Medical facilities of any size rely on a vast amount of detail-oriented tasks to run smoothly and efficiently. Office administration, routing messages and managing appointments are some of the most costly and complicated tasks for medical professionals. Our HIPAA trained virtual receptionists will ensure that your patient communication is managed effectively so that you can concentrate on what you do best.
Whether its 12am or 12pm, patients need to reschedule appointments. Instead of routing patients to voicemail or directly to your cell phone after hours, allow us to promptly answer your phone calls and make immediate modifications to your online calendar. Your patients will reach a live person any time of day, every day of the week, who can schedule, cancel, and re-schedule appointments. Instead of trading voicemails with your front office staff, the entire appointment process is taken care of in one phone call.
Answering365’s Appointment Services include inbound schedule management as well as outbound reminders via email and telephone, and our agents work tirelessly to enhance patient care through superior service. We support you and your associates with state-of-the-art technological tools that streamline processes and improve overall service.
You determine how calls are handled.
Your office establishes the protocols that guide our service-- be it scheduling routine or emergency appointments.
Utilize the online calendar that works best for you.
We partner with several online calendaring systems to offer our clients accurate, real time solutions. We’re also capable of working with the online calendaring or medical practice system of your choice.
Change on-call contact information or other protocols as necessary.
Our Client Services team works with you to oversee all aspects of your account but, you can call any time during office hours to make changes to your schedules, contacts, scripts, or protocols.
Each agent undergoes extensive training on the Health Insurance Portability & Accountability Act and other health care laws . as well as the needs of your organization. We can offer dedicated or shared staffing solutions customized to fit your needs. We enhance your professional image with our attention to detail and superior service.
When emergency or urgent calls come through, your patients need to be able to reach you no matter the time of day or night. We guarantee a rapid response. Our emergency dispatch agents contact the right person for the right reason at the right time. Our agents are specifically trained to respond immediately to time and mission-critical situations with attention to detail and follow-through. We are able to process incoming messages rapidly, reaching you via multiple channels of communication including telephone, test, SMS, secured messaging, secured email, voicemail, and other wireless devices.
Our custom message capture and delivery systems adhere to the strict HIPAA Privacy and Security Regulations. We provide individual and private key encryption to transfer secure messages and protect PHI.
To handle the volume of calls a mobile lab receives day and night requires special expertise. Our skilled, capable dispatch agents have been providing award-winning service to the medical community since 1989. We have developed the proficiency necessary to process incoming calls quickly and deliver sensitive information accurately to your on-call technicians. Our service enables you to provide contracted hospitals, clinics, convalescent homes and others the vital response they require 24/7.
Our answering service gives patients confidence that they will be taken care of by experienced surgeons. We support your promotional campaigns by capturing all leads, screening patients according to your protocols, and scheduling initial consultations. Our skilled, capable agents have been providing award-winning services to the medical community since 1989. We have developed the proficiency necessary to process incoming calls quickly and address frequently asked questions, with our primary goal being to schedule an appointment for an initial consultation.
“When things get hectic, the service always knows how to handle the situation. We really appreciate the service.”
3699 Wilshire Blvd. Suite 850
Los Angeles, CA 90010
888-588-9800