8 Things You Can Do Instead of Answer Phones When You Hire a Professional Answering Service
The Holidays are here, and, as a business owner, you are probably busier now than you have been in the last two years combined. Your business is your baby, and, like every baby, it takes a lot of care. Between the customers, vendors, paperwork, arrangements, and, let’s not forget, your own needs, there is not much time left. Is your phone ringing all day long? Answering your business’ phones is an essential task, but it’s also time-consuming. Once you make the wise choice to partner with a professional answering service, you’ll be amazed at how much more time you and your staff will have to dedicate to your business. Here are eight valuable things you can do with that newfound time.
Respond to customers
One of the best ways to use that freedom from the phones is to be as helpful as possible to your current and prospective clients. Whether it is a complaint or a simple question, you will be able to get back to them quickly so that you can keep them happy.
Market your business
As you pay more attention to customer service, you will be rewarded with increased referrals. You can also dedicate more time to marketing your business. Depending on your industry and location, this might include online marketing and even direct mail marketing efforts.
Develop new products and services
Hopefully, you have a plan to grow and expand your business. These plans may include developing new products and services, which is a time-consuming task. Now, you may have more resources to devote to these tasks, thanks to your call answering service.
Catch up on administration
Some administrative tasks may be difficult to complete or to finish accurately with constant phone interruptions. But when they are gone, you can spend more time on such things as accounting and record keeping.
Engage with co-workers or employees
Are your employees stressed from constantly ringing phones? Once you’ve taken that distraction away, you can spend more time fostering teamwork in your company and working on other productivity issues.
Improve your business
Every business can improve in one way or another, but some are so busy that they don’t have the time for self-assessment and strategic planning. When you partner with a business answering service, you will be able to sit down and look for even more ways to improve your business.
Stay updated on your industry
It would be a mistake in almost any industry to rest on your laurels. There could be innovators entering the business that will threaten your market share. Take some of your newfound free time to stay updated on your industry so that you can also update your business.
Take some time off
Exhaustion and burnout are severe risks in any business and can lead to uncorrectable errors. Now that a virtual receptionist is available to answer your calls take some time off. Go out to lunch during the day and celebrate the Holidays with family and friends to revive yourself so that you can look at your business with fresh eyes.
Business owners often have to juggle several tasks at once, and it can be challenging to do some things well when you are interrupted by ringing phones. While your company’s phones are necessary, they can be answered by a professional answering service. This gives you more freedom to dedicate to other tasks, including customer service. Contact Answering365 now to learn more about how our award-winning answering services can help your business. Call us at 888-588-9800; we are always open, including the Holidays!