Professional Answering Services - Chicago, IL

Chicago Reliable Answering
Service, Virtual Receptionist
& Virtual Assistant Services

Answering365 offers round-the-clock answering services in Chicago, along with virtual receptionist and assistant services to businesses. Our proficient team specializes in managing incoming calls, coordinating appointments, and dealing with customer inquiries, thereby reducing the burden on your in-house staff and ensuring constant customer interaction, during and after regular working hours. Through the commitment of our specialized answering service team, Answering365 surpasses expectations, providing an exceptional customer service experience, bolstering your company’s reputation, and increasing customer contentment, both locally and beyond.

Live Answering Services That
We Offer in Chicago

Message Plus

Message Plus represents our most economical service tier, perfect for businesses that want to ensure their messages are accurate and their leads have been captured.

Virtual Receptionist

Our Virtual Receptionist services come with customized phone answering and scripts. A team of professional call agents is always standing by, and they sound just like your own front office phone answering staff.

Virtual Assistant

Our virtual assistants will keep your CRM or EMR updated, and will capture all of the needed information from your callers. They will also assist with creating IT tickets, managing your calendar and appointment bookings, and handling other required tasks.

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Best Answering Service & Virtual Receptionist Chicago, IL

Benefits of Partnering With Answering365

Our Virtual Answering Services come with a variety of benefits that can transform the way you run your business.

Capture All of Your Leads

One of the most significant highlights of our service is its ability to capture all of your prospective leads. We ensure that every call and lead is addressed promptly and professionally, enhancing your avenues for sales expansion and business growth.

Devote More Time to Business Strategy & Growth

Our virtual answering services empower you to devote more time to strategizing and expanding your business, while having professional answering services handle your constant phone duties. We manage your calls, allowing you to excel in your core competencies.

Savings on Operational Costs

We deliver your business efficiencies that lead to substantial operational cost savings. The need for additional staff to handle your calls is eliminated, saving you expenses on salaries, benefits, and training.

Dependable Service

Further, our Virtual Answering Services are unmatched in their reliability. Our teams operate 24/7, ensuring that your business doesn’t miss out on any important calls. Our excellent level of service offers a unique competitive edge and aids in building stronger customer relationships.

Why Choose Answering365?

  • Virtual Receptionist services available 24/7/365
  • Plans and pricing for every size business
  • Seamless integration with your office and staff
  • Customized scripts: We sound the way you want us to sound
  • Dedicated online client portal where you can update your on-call schedule and view your messages in real time
  • Professional call agents eager to serve your business and its needs
  • Appointments scheduled directly into your online calendar
  • Messages delivered on your schedule, whether in real-time or the next morning
  • Special handling for urgent or emergency calls
  • Bilingual answering (English & Spanish) available as needed
  • Personalized customer service.
  • For medical offices: HIPAA compliance

To learn more about how Answering365’s services work, click here.

Chicago Industries That We Serve

Information Technology And Tech Support

In the IT and Tech Support sector, many companies like yours are often swamped by a high volume of calls. We’re here to help manage those numerous critical customer support requests that demand immediate response.

Contractors And Trade Professionals

Being a contractor or trade professional, you’re required to respond promptly to calls from potential and existing customers. We’re committed to ensuring every caller receives a swift, professional response, improving customer satisfaction and guaranteeing no lead is missed.

Disaster Restoration

When businesses and homes are ravaged by natural disasters, vandalism, fires or broken pipes, you’re there to clean up. Our team is prepared to manage emergency calls, effectively relaying information to your on-call staff.

Law Firms And Attorneys

Your current and prospective clients may call at any time. Our dedicated team is always on hand, addressing all incoming calls promptly and professionally, fostering a sense of reliability and trust among your clientele.

Plumbing

The majority of your calls are likely emergencies. Your customers need immediate help. Our around-the-clock answering service ensures that your customers’ calls are promptly taken care of, regardless of the time they call.

Small Business

A high demand is beneficial for your small business, and you deserve a dependable answering service that can handle it. We provide 24/7/365 answering services to enhance your customer interactions, enabling you to uphold a strong reputation and continue building your business.

Property Management

Continuous tenant satisfaction leads to lease renewals, rented properties, better referrals, and reduces vacancy rates. Our team guarantees every tenant call, whether a routine inquiry, a service request, or an emergency, receives quick and polite attention, thus enhancing your tenants’ customer satisfaction.

Real Estate

As a real estate professional, you’re likely spending most of your time out of the office. Our team, trained to handle a variety of scenarios, can manage inquiries, arrange appointments, and relay crucial information, allowing you to address your calls swiftly.

HVAC

HVAC companies must be operational 24/7 and prepared to respond to emergencies. We efficiently relay information to you and your on-call technicians, enabling them to quickly respond to every HVAC customer inquiry.

real estate

Medical Support

  • Medical Answering Services: We aim to offer your medical service a streamlined and less stressful method for scheduling appointments and managing other related inquiries.
  • Doctor’s Office: Patients require assistance at all hours. However, it’s not always feasible for everyone to employ a dedicated team of receptionists to handle inbound calls, especially after hours. That’s where our services come in handy.
  • Dental Office: The first contact patients usually make with dental offices is by phone. If they can’t reach a person, they’re likely to look elsewhere. Our overflow answering and scheduling services ensure you don’t lose potential patients.
  • Mental Health: Therapists often struggle with managing calls. Yet, it’s crucial that every call is addressed promptly, especially when it’s existing or new customers trying to book appointments.
  • Clinical Trials: Entrusting your patient recruitment to our HIPAA-compliant call center is an effective way to keep your trial on schedule. Our team of professionals can assist you in achieving your recruitment goals and adhering to your study timeline.

No-Pressure Consultation



    24/7/365 call answering in
    English and Spanish

    Never miss a call, and with Answering365, communication issues are a thing of the past.

    100% HIPAA compliant operators,
    re-certified annually

    Your PHI is always secure and protected.

    Calls triaged using your
    protocols

    Urgent calls are forwarded to your on-call team and encyrpted messages by the method you prefer.