Professional Answering Services - Washington DC / Maryland

answering365

Reliable Washington DC &
Maryland Answering Service,
Virtual Receptionist & Virtual
Assistant Services

Offering 24/7 answering services, virtual receptionist, and assistant services, Answering365 caters to businesses in Washington DC / Maryland. Our skilled representatives have expertise in managing incoming calls, coordinating appointments, and customer inquiries, alleviating the burden on your internal staff and guaranteeing seamless customer interaction even beyond standard business hours. With a committed team of call answering professionals, Answering365 strives to deliver an unparalleled customer service experience to businesses in Washington DC, Maryland and the surrounding areas, boosting your company’s standing and customer satisfaction.

Live Answering Services That
We Offer in Washington DC & Maryland

Message Plus

Message Plus represents our most economical service tier, perfect for businesses that want to ensure their messages are accurate and their leads have been captured.

Virtual Receptionist

Our Virtual Receptionist services come with customized phone answering and scripts. A team of professional call agents is always standing by, and they sound just like your own front office phone answering staff.

Virtual Assistant

Our virtual assistants will keep your CRM or EMR updated, and will capture all of the needed information from your callers. They will also assist with creating IT tickets, managing your calendar and appointment bookings, and handling other required tasks.

answering service

Get Answers Today!

Best Answering Service & Virtual Receptionist Washington DC / Maryland

Benefits of Partnering With Answering365

Our Virtual Answering Services come with a variety of benefits that can transform the way you run your business.

Capture Every Potential Lead

One of the most prominent benefits of our service is the capacity to capture each potential lead. We guarantee that every call, every potential customer, is addressed swiftly and professionally, optimizing your chances for sales and expansion.

More Effort Towards Growing Your Business

Furthermore, with our virtual answering services, your attention can be steered towards the growth and management of your business instead of focusing on answering each call. We can address your calls, freeing you of round-the-clock call answering duties.

Cost Efficiencies

The efficiency our services deliver also equates to considerable financial savings. There’s no requirement for extra staff to handle your calls, sparing you the expenses related to salaries, benefits, and training.

Reliability

Also, our Virtual Answering Services provide matchless dependability. With our teams available 24/7/365, your business is assured not to miss any critical calls. This caliber of service can give you a unique edge over your competitors and foster great customer relationships

Why Choose Answering365?

  • Virtual Receptionist services available 24/7/365
  • Plans and pricing for every size business
  • Seamless integration with your office and staff
  • Customized scripts: We sound the way you want us to sound
  • Dedicated online client portal where you can update your on-call schedule and view your messages in real time
  • Professional call agents eager to serve your business and its needs
  • Appointments scheduled directly into your online calendar
  • Messages delivered on your schedule, whether in real-time or the next morning
  • Special handling for urgent or emergency calls
  • Bilingual answering (English & Spanish) available as needed
  • Personalized customer service.
  • For medical offices: HIPAA compliance

To learn more about how Answering365’s services work, click here.

Washington DC & Maryland Industries That We Serve

Information Technology And Tech Support

In the IT and Tech Support industry, a high volume of calls is commonplace for many firms. We’re here to assist by managing the multitude of urgent customer support queries that require immediate attention

Contractors And Trade Professionals

For contractors and trade pros, immediate responses to potential and current customer’ calls are critical. We’re prepared to make sure each caller gets a prompt, courteous response, thereby enhancing customer satisfaction and lead capture.

Disaster Restoration

Your job involves cleaning up when homes and offices suffer damage from fires, busted pipes, vandalism, or natural disasters. Our team is equipped to manage emergency calls and swiftly relay information to your on-call staff.

Law Firms And Attorneys

Current and potential clients can reach out at any time. Our devoted team is continuously on standby to handle incoming calls promptly and professionally, fostering a sense of trust and dependability among your clients.

Plumbing

Most calls you receive are urgent. Your clients need immediate help. Our round-the-clock answering service ensures your customers’ calls are dealt with swiftly, regardless of the time.

Small Business

A high demand situation is great for your small business, and a trustworthy answering service can support it. We provide a 24/7/365 answering service that optimizes your customer interactions, enabling you to maintain your reputation and business growth.

Property Management

Consistent tenant satisfaction leads to lease renewals, occupied properties, low vacancy rates, and positive referrals. Our team ensures every tenant call— from routine inquiries to service requests and emergencies—receives prompt, courteous attention, elevating your tenant’s customer satisfaction

Real Estate

As a real estate professional, you likely spend most of your time away from your desk. Our team, trained to handle a variety of scenarios, can manage inquiries, set appointments, and relay key information, allowing for swift call resolution.

HVAC

HVAC organizations operate 24/7 and must respond to emergencies promptly. We efficiently relay information to you and your on-call technicians, facilitating quick responses to every HVAC customer query.

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Medical Support

  • Medical Answering Services: We’re here to provide your medical service with a less stressful method for scheduling appointments and managing related queries.
  • Doctor’s Office: Patients may need assistance at off hours. However, having a dedicated team of receptionists to address inbound calls, especially after hours, may not be feasible for everyone. That’s where we step in.
  • Dental Office: Patients’ initial contact with dental practices is often by phone. If they can’t reach a live person, they’re likely to look elsewhere. You require an overflow answering and scheduling service to avoid losing new patients.
  • Mental Health: Every professional therapist is challenged by call management. Yet the profession demands timely responses to every call – particularly when it’s about existing or new customers trying to book appointments.
  • Clinical Trials: Outsourcing your patient recruitment to our HIPAA-compliant call center is an effective way to stay on track. Our experienced team can help you meet your recruitment goal and keep your study on schedule.

No-Pressure Consultation



    24/7/365 call answering in
    English and Spanish

    Never miss a call, and with Answering365, communication issues are a thing of the past.

    100% HIPAA compliant operators,
    re-certified annually

    Your PHI is always secure and protected.

    Calls triaged using your
    protocols

    Urgent calls are forwarded to your on-call team and encyrpted messages by the method you prefer.