Professional Answering Services - Miami, FL

Reliable Miami Answering
Service, Virtual Receptionist
& Virtual Assistant Services

Answering365 offers 24/7 answering, virtual receptionist, and virtual assistant services in Miami, FL. Our highly skilled customer service team manages incoming calls, books appointments, and addresses customer queries. This not only reduces the pressure on your in-house staff but also guarantees continuous customer interaction, during and outside of standard business hours. Using a specialized team of customer service representatives, Answering365 aims to offer an exceptional customer experience for businesses in Miami, FL, boosting your business standing and customer satisfaction.

Live Answering Services That
We Offer in Miami

Message Plus

Message Plus represents our most economical service tier, perfect for businesses that want to ensure their messages are accurate and their leads have been captured.

Virtual Receptionist

Our Virtual Receptionist services come with customized phone answering and scripts. A team of professional call agents is always standing by, and they sound just like your own front office phone answering staff.

Virtual Assistant

Our virtual assistants will keep your CRM or EMR updated, and will capture all of the needed information from your callers. They will also assist with creating IT tickets, managing your calendar and appointment bookings, and handling other required tasks.

Get Answers Today!

Best Answering Service & Virtual Receptionist Miami, FL

Benefits of Partnering With Answering365

Our Virtual Answering Services come with a variety of benefits that can transform the way you run your business.

Don't Miss A Call

The first advantage of utilizing our service is its efficiency in capturing all your leads. We guarantee a quick and professional handling of every call and lead, amplifying your sales opportunities which lead to more business growth.

More Attention Towards Business Management

Our virtual answering services free you from the constant need to be available by phone, enabling you to focus on managing and scaling your business. We handle your calls, allowing you to dedicate your time to what you do best.

Cost Savings

The operational effectiveness of our service results in substantial cost savings for your business. By managing your calls, we eliminate the need for extra staff and associated expenses such as salaries, benefits, and training.

Reliable Service

Lastly, our virtual answering services are defined by unmatched reliability. With a team available 24/7, we ensure your business never misses a crucial call. This level of service provides a distinct competitive edge and aids in cultivating stronger customer relationships.

Why Choose Answering365?

  • Virtual Receptionist services available 24/7/365
  • Plans and pricing for every size business
  • Seamless integration with your office and staff
  • Customized scripts: We sound the way you want us to sound
  • Dedicated online client portal where you can update your on-call schedule and view your messages in real time
  • Professional call agents eager to serve your business and its needs
  • Appointments scheduled directly into your online calendar
  • Messages delivered on your schedule, whether in real-time or the next morning
  • Special handling for urgent or emergency calls
  • Bilingual answering (English & Spanish) available as needed
  • Personalized customer service.
  • For medical offices: HIPAA compliance

To learn more about how Answering365’s services work, click here.

Miami Industries That We Serve

Information Technology And Tech Support

Navigating the flood of calls in the IT and Tech Support industry can be overwhelming. Our services are designed to handle your multitude of urgent customer support requests, delivering timely attention to each one.

Contractors And Trade Professionals

As a contractor or trade professional, immediate response to customer calls is crucial. Our expertise ensures every caller is given a prompt and professional response, enhancing customer satisfaction and maximizing your lead capture.

Disaster Restoration

In the face of disasters, you restore order. Our well-trained team can manage your emergency calls, effectively transmitting information to your on-call staff.

Law Firms And Attorneys

Calls from your clients can come at any hour. Our committed team is always ready to promptly and professionally handle your incoming calls, enabling trust and dependability among your clientele.

Plumbing

Emergency calls are a common occurrence in your line of work. Our round-the-clock answering service guarantees that your customers’ calls are promptly attended to, no matter the time.

Small Business

As demand for your small business grows, you need a reliable answering service. Our 24/7/365 service optimizes your customer interactions, helping to maintain your reputation and support your business growth.

Property Management

Maintaining tenant satisfaction is crucial for property management success. Our team ensures every tenant call is treated with promptness and courtesy, be it a routine inquiry, a service request, or an emergency.

Real Estate

As a real estate professional, much of your time is spent away from the office. Our trained team can manage inquiries, schedule appointments, and relay important information, enabling you to address your calls efficiently.

HVAC

HVAC companies operate on a 24/7 basis and must be ready for emergencies. We relay information swiftly to your on-call technicians, ensuring prompt response to all HVAC-related inquiries.

clinical trials

Medical Support

  • Medical Answering Services: Ease your scheduling process and handle other related inquiries more effectively with our services.
  • Doctor’s Office: Your patients require assistance at all hours. Our service fills the gap when an in-house team of receptionists isn’t feasible, especially after hours.
  • Dental Office: First contacts with dental offices are usually via phone. An unanswered call might mean a lost patient. Our overflow answering and scheduling ensures you never miss out on new patients.
  • Mental Health: Therapists must respond promptly to all calls. Our service guarantees timely responses, especially for scheduling appointments.
  • Clinical Trials: Our HIPAA-compliant call center can manage your patient recruitment, helping you meet your recruitment goals and maintain your study schedule.

No-Pressure Consultation

    24/7/365 call answering in
    English and Spanish

    Never miss a call, and with Answering365, communication issues are a thing of the past.

    100% HIPAA compliant operators,
    re-certified annually

    Your PHI is always secure and protected.

    Calls triaged using your
    protocols

    Urgent calls are forwarded to your on-call team and encyrpted messages by the method you prefer.