Professional Answering Services - New York, NY

Reliable NYC Answering
Service, Virtual Receptionist
& Virtual Assistant Services

Answering365 provides 24-hour answering services, virtual receptionist and virtual assistant services to businesses in New York. Serving businesses round the clock, our highly trained representatives excel at handling incoming calls, scheduling appointments, and managing customer inquiries, easing the workload on your in-house team and ensuring your business offers consistent customer interaction even outside normal business hours. Leveraging a dedicated team of answering service professionals, Answering365 goes above and beyond to create an excellent customer service experience for businesses in New York and beyond, enhancing your company’s reputation and customer satisfaction.

Live Answering Services That
We Offer in New York

Message Plus

Message Plus represents our most economical service tier, perfect for businesses that want to ensure their messages are accurate and their leads have been captured.

Virtual Receptionist

Our Virtual Receptionist services come with customized phone answering and scripts. A team of professional call agents is always standing by, and they sound just like your own front office phone answering staff.

Virtual Assistant

Our virtual assistants will keep your CRM or EMR updated, and will capture all of the needed information from your callers. They will also assist with creating IT tickets, managing your calendar and appointment bookings, and handling other required tasks.

Get Answers Today!

Best Answering Service & Virtual Receptionist New York, NY

Benefits of Partnering With Answering365

Our Virtual Answering Services come with a variety of benefits that can transform the way you run your business.

Capture All of Your Leads

One of the most significant advantages is the ability to capture all of your leads. Our service ensures that every call, every lead, is handled promptly and professionally, maximizing your opportunities for sales and growth.

Focus More on Managing & Growing Your
Business

Additionally, with our virtual answering services, you can focus on managing and growing your business instead of being tied to the phone. We take care of your calls so you can concentrate on what you do best.

Cost Savings

The efficiency brought about by our services also translates into significant cost savings. There’s no need for additional staff to manage your calls, saving you on salaries, benefits, and training costs.

Reliability

Finally, our Virtual Answering Services offer unparalleled reliability. Our teams are available 24/7, ensuring that your business never misses an important call. This level of service can provide a unique competitive advantage and contribute to stronger customer relationships.

Why Choose Answering365?

  • Virtual Receptionist services available 24/7/365
  • Plans and pricing for every size business
  • Seamless integration with your office and staff
  • Customized scripts: We sound the way you want us to sound
  • Dedicated online client portal where you can update your on-call schedule and view your messages in real time
  • Professional call agents eager to serve your business and its needs
  • Appointments scheduled directly into your online calendar
  • Messages delivered on your schedule, whether in real-time or the next morning
  • Special handling for urgent or emergency calls
  • Bilingual answering (English & Spanish) available as needed
  • Personalized customer service.
  • For medical offices: HIPAA compliance

To learn more about how Answering365’s services work, click here.

New York Industries That We Serve

Information Technology And Tech Support

Your company, like many in the IT and Tech Support industry, likely deals with a substantial volume of calls. We can help you take care of the numerous urgent customer support requests that require immediate attention.

Contractors And Trade Professionals

Contractors and trade professionals like you need to respond immediately to calls from potential and existing customers. We can ensure that every caller receives a timely and professional response, boosting customer satisfaction and ensuring that you do not miss any leads.

Disaster Restoration

You clean up the mess when homes and businesses are devastated by fires, broken pipes, vandalism or natural disasters. Our team is trained to handle emergency calls, efficiently dispatching information to your on-call personnel.

Law Firms And Attorneys

Calls from your current and prospective clients can come in at any time of day. Our dedicated team is always available, ready to handle all incoming calls promptly and professionally, building a sense of trust and reliability among your clients.

Plumbing

Most of your incoming calls are emergencies. Your customers need assistance right away. Our 24/7 answering service ensures that your customers’ calls are addressed promptly no matter when they call.

Small Business

High demand is great for your small business, and you deserve a reliable answering service to meet it. We offer 24/7/365 answering services to help optimize your customer interactions, allowing you to maintain a strong reputation and continue growing your business.

Property Management

Consistent tenant satisfaction translates to lease renewals, rented properties, low vacancy rates and better referrals. Our team ensures that every tenant call – whether it’s a routine inquiry, a service request, or an emergency – receives prompt and courteous attention, thereby increasing the customer satisfaction of your tenants.

Real Estate

As a real estate professional, you probably spend most of your time outside the office. Trained to handle various scenarios, our team can manage inquiries, schedule appointments, and relay important information, allowing you to address your calls quickly.

HVAC

HVAC companies operate around the clock and must respond to emergencies. We dispatch information efficiently to you and your on-call technicians, enabling them to respond swiftly to every HVAC customer inquiry.

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Medical Support

Message Plus represents our most economical service tier, perfect for businesses that want to ensure their messages are accurate and their leads have been captured.

  • Medical Answering Services: We are here to provide your medical service a better and less stressful way to schedule appointments and handle other related inquiries. 
  • Doctor’s Office: Patients need help at all times of the day and night. However, not everyone can afford their own team of receptionists answering inbound calls for their practice, especially after hours. This is where we come in. 
  • Dental Office: Patients make their first outreach to dental offices by phone. If they don’t reach a live person, they’re likely to move on. You need overflow answering and scheduling so your practice does not lose new patients. 
  • Mental Health: Every professional therapist struggles with calls. Yet the profession demands every single call to be answered on time – especially if it is about existing or new customers trying to schedule appointments.
  • Clinical Trials: Outsourcing your patient recruitment to our HIPAA-compliant call center is a great way to keep your trial on track. Our team of experienced professionals can help you reach your recruitment target and keep your study on schedule.

No-Pressure Consultation

    24/7/365 call answering in
    English and Spanish

    Never miss a call, and with Answering365, communication issues are a thing of the past.

    100% HIPAA compliant operators,
    re-certified annually

    Your PHI is always secure and protected.

    Calls triaged using your
    protocols

    Urgent calls are forwarded to your on-call team and encyrpted messages by the method you prefer.