Professional Answering Services - Rochester, NY

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    Quality Answering Service, Virtual Receptionist, and Assistant Services in Rochester, NY

    Answering365 is your top choice for excellent answering services, designed specifically for businesses in Rochester, NY. Our expert team of virtual receptionists provide round-the-clock service, delivering skillful telephone answering services, expertly handling customer inquiries, managing appointments, and lead acquisition services. Our comprehensive virtual receptionist solutions include a call answering and forwarding service, allowing you to concentrate on your core business functions. We also offer a specialized medical answering service for healthcare providers in Rochester, NY. Our remote receptionist service is exhaustive and compliant, ensuring each important call is attended to regardless of your operating hours. With Answering365, your customers experience unwavering service excellence, strengthening your brand image and enhancing overall customer satisfaction.

    Live Answering Services That
    We Offer In Rochester

    Message Plus

    Message Plus is an affordable, custom-made solution designed for businesses that require dependable message transcription and lead conversion services. This service, a vital part of our extensive business answering suite, offers bespoke strategies tailored to your specific business needs. With our meticulous message transcription, we ensure not a single crucial detail is missed, and our lead capture service helps convert your inquiries into profitable ventures.

    Virtual Receptionist

    Experience a tailor-made Virtual Receptionist service, including a professional telephone answering service armed with well-prepared scripts. Our professional team of communication specialists stands ready to embody your business’ voice, integrating flawlessly into your current activities as though they were an integral part of your in-house reception crew.

    Virtual Assistant

    Our Virtual Assistant service is created to effectively manage your CRM or EMR, making certain that every piece of vital information from your callers is accurately recorded and secured. More than just answering calls, our virtual receptionists can efficiently produce IT tickets, manage your schedule, offer appointment setting services, and execute other necessary tasks as required.

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    Best Answering Service & Virtual Receptionist Rochester, NY

    Benefits Of Partnering With Answering365

    Our Virtual Answering Services come with a variety of benefits that can transform the way you run your business.

    Guaranteed Comprehensive Lead Capture

    Our phone answering services’ principal benefit is the comprehensive capture of all your potential leads. We assure every lead and each call is handled instantly and competently, notably amplifying your sales and business growth prospects.

    Unlock Your Business Potential

    Our remote receptionist service liberates your time and resources, enabling you to concentrate on expanding and managing your business rather than being tied down with call handling. We shoulder the responsibility of managing your calls, permitting you to divert your focus to core business segments.

    Significant Cost Reduction

    Our virtual telephone receptionist services also pave the way for considerable cost savings. By removing the necessity for additional staff to handle your calls, we aid in reducing expenses related to wages, benefits, and training.

    Dependable Service

    Famed for their exceptional reliability, our call answering and forwarding service guarantees your business never misses any crucial calls. Our team provides uninterrupted support, giving you a unique competitive advantage and facilitating stronger customer relationships.

    Why Choose Answering365?

    • Virtual Receptionist services available 24/7/365
    • Plans and pricing for every size business
    • Seamless integration with your office and staff
    • Customized scripts: We sound the way you want us to sound
    • Dedicated online client portal where you can update your on-call schedule and view your messages in real time
    • Professional call agents eager to serve your business and its needs
    • Appointments scheduled directly into your online calendar
    • Messages delivered on your schedule, whether in real-time or the next morning
    • Special handling for urgent or emergency calls
    • Bilingual answering (English & Spanish) available as needed
    • Personalized customer service.
    • For medical offices: HIPAA compliance

    To learn more about how Answering365’s services work, click here.

    Rochester Industries That We Serve

    • Information Technology And Tech Support
    • Contractors And Trade Professionals
    • Disaster Restoration
    • Law Firms And Attorneys
    • HVAC
    • Plumbing
    • Small Business
    • Property Management
    • Real Estate
    • Medical Support

    No-Pressure Consultation



      24/7/365 call answering in
      English and Spanish

      Never miss a call, and with Answering365, communication issues are a thing of the past.

      100% HIPAA compliant operators,
      re-certified annually

      Your PHI is always secure and protected.

      Calls triaged using your
      protocols

      Urgent calls are forwarded to your on-call team and encyrpted messages by the method you prefer.