Case Studies
Case Studies
You have special medical answering service needs that require in-depth customization. We rise to the occasion to provide a plan that delivers results. From advanced implementation of HIPAA and JCAHO compliant rules and regulations to decreasing over head costs, we have done it all and have innovative solutions to your problems.
Please read the case studies below as examples of the award winning service we have provided to our clients.
HIPAA Compliance: Cedars Sinai
Problem:
Medical answering service could not keep up with the hospital’s steady growth, rotational assignments of medical staff, and HIPAA/PHI compliant transfer and dissemination of internal operational patient information. This lead to a potential HIPAA/PHI compliance issue, a decline in patient service, and an increase in operational costs.
Solution:
Answering365’s Team provided ISP with an encrypted HIPAA/PHI compliant P2P platform for the transfer and dissemination of patient and staff assignments. This platform streamlined Answering365’s ability to field calls, determine the source, and dispatch accordingly to the on-call ISP staff. The operation included 6 locations, approximately 60 physicians, and 12 teams. Each day ISP admitted between, 80 to 115 new patients.
Results:
Dr. Rosen created the ISP service that has since grown into a robust, multidisciplinary operation. Under his leadership, ISP has become the largest admitting entity to Cedars-Sinai and has successfully delivered high-quality, efficient, well-coordinated care for thousands of patients.
Dr. Rosen and the ISP Team continue to partner with Answering365 to maintain that tightly coordinated and patient focused environment. Answering365 facilitates all incoming calls and seamlessly manages the daily workflow for ISP patients and staff and keeps focus on patient care and non operational PHI compliancy and logistics.
Decreasing Overhead: Clinical Sierra Vista
Problem:
During a period of fast growth, the clinic was concerned with maintaining low operational costs and compliance with the Department of Managed Health Care(DMHC) mandates that all licensed HMOs ensure their members have medical services available and accessible 24 hours a day, 7 days a week.
Solution:
Answering365’s Team processed all calls and ascertained the condition of patients so that patients were referred to licensed staff. During and after office hours, physicians were required to return telephone calls and pages within 30 minutes. Answering365 maintained the coordination and continuity of the patient’s care, health outcomes and satisfaction while documenting calls for quality assurance for all Clinica Sierra Vista’s 26 locations.
Results:
Clinica Sierra Vista is a multi-disciplinary comprehensive health care organization, serving the primary medical, dental and behavioral health needs of a huge patient population in Kern, Fresno, Bakersfield, and Indio counties. With the continued partnership of Answering365 they have been able to reach out to thousands of new patients and offer medical health services to their networkwithin the established time-elapsed access standards.
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Mobile Labs: Midwest X-Ray
Problem:
The healthcare provider needed an economical, accountable, and HIPAA/PHI compliant solution for their 24/7 appointment setting, reporting, dispatching and logistical needs.
Solution:
Answering365’s Dispatch Team covered 24/7 scheduling of 75 -100 future date, same day, and STAT exams (maintaining service levels for STAT exams that had to be completed within 4 hours) daily and handled all field logistics and rerouting of mobile x-ray technicians to over 200 locations in 6 cites spanning a coverage area of approx 1,000 sq mi over 2 states Indiana and Illinois with HIPAA/PHI compliant scheduling software, real time reporting, and accountability.
Results:
Midwest X-ray has established a new standard in the mobile imaging industry built on the latest technology, exceptional service, and an unyielding commitment to customers and patients. With the partnership of Answering365, Midwest X-Ray has been able to not only reduce operational costs by 60% but efficiently and effectively provide round-the-clock coverage and quick turnaround making the lives of their clients and their patients easier each day.
24/7 Coverage: Temple Burn Center
Problem:
The Center needed 24/7 coverage for scheduling patients via referral or emergency trauma center escalations.
Solution:
Answering365’s Team handled 24/7 coverage of the office phones and scheduled 30+ appointments daily with existing external software as well as took emergency after-hour operational calls.
Results:
Dr. Hughes is the Medical Director of Temple University Hospital Burn Center which has remained one of the best level 1 burn centers in the Philadelphia region.
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