How Do I Choose The Best Company?
A professional Los Angeles answering service can help your company grow its business by allowing you to better serve both new and existing clients. If you’ve decided to hire an answering service, you’ve made an excellent choice. Yet, choosing the right service for your specific business can be tricky and overwhelming. Here are six tips to help you select the best professional answering service, along with a few must-have features to include on your list.
Wide Range of Services
Ensure that the answering service you choose can deliver one-stop shopping for all of your business needs. It has to have the capability of answering your company’s phones 24 hours a day, seven days a week. You might not need it now; however, you won’t have to look for a different service if you have to make changes down the line. Another thing to look for would be the appointment scheduling service for routine matters. And it should come with an option for an emergency dispatch service to handle calls of an urgent nature. If a Spanish-speaking client calls your office, they need to have an option to speak to bilingual English-Spanish support.
Simplified Pricing Structure
A good indicator of a legitimate answering service is a transparent pricing structure. There shouldn’t be hidden charges or fees for this type of service. Instead, the service should bill its clients for “time used” only, which means you would only pay for the time when callers are on the phone. You don’t need to pay for hold time or an estimate of used time every month.
No Long-Term Contracts
A high-quality and reputable answering service won’t feel the need to lock you into a long-term service contract. It will provide quality answering services on a 12-week service basis. Also, you will never need to sign a long-term contract to get started.
Highly-Trained Call Operators
Because your answering service will act as an extension of your company, it’s essential to choose one with the best-trained call operators. These operators will answer calls quickly and put your company in the best light possible. Check if the company you choose trains its agents on industry terminology and the particulars of your business.
Technology and Confidentiality
Professional answering service in Los Angeles always respects client confidentiality and has modern systems. Whether you are a medical provider, law office, real estate professional, or another service provider, you and your clients deserve professional and confidential service. Therefore, look for call answering with the state-of-the-art system and 100% HIPAA compliant. In addition, the virtual receptionist services should be capable of connecting calls to your office directly or transmitting messages in real-time.
The professional answering service you hire must understand your particular industry. But you also want one that will allow you to control how your calls are handled. For example, the callers can be cross-connected directly to your cell if the situation is urgent. However, if the matter can be resolved later or the caller needs to schedule a future appointment, the agent will take a message or put the entry directly into your calendar.
There are many things to consider when selecting the best answering service. However, answering the phones is just the beginning; be sure you choose a company that will be a good fit for your business and its clients.
Answering365 (www.answering365.com) is an award-winning U.S.-based professional answering service that delivers high-quality answering services to a wide variety of industries in Los Angeles and nationwide. Contact us at 888-588-9800 for a free consultation to learn more about our services. We are always open!