clinical trials

Clinical Support Trial Services

Meeting your patient recruitment targets is a science and an art

Clinical trials need qualified patients, carefully screened and vetted, as soon as possible. We’ll get you to your goals so you can get on with your research.

A Successful Study Needs Targeted Recruiting

Clinical trials can be a big investment and if you don’t have professional support for recruitment, your costs can balloon — or that investment can be wasted altogether. Recruiting subjects can be laborious but it must be done quickly and precisely. Your intake process also must be absolutely accurate. When you rely on students, volunteers, or staff with no experience, you risk errors that cause costly delays.

Then, once the trial is under way, you need to monitor compliance. Patients need reminders and check-ins. But monitoring is labor intensive and time consuming. That’s why outsourcing your patient recruitment to our HIPAA-compliant call center is a great way to keep your trial on track.

At Answering365, we know how important it is for the first point of contact with your patients to be well-trained professionals who represent your organization seamlessly. Our patient recruitment services can be contracted as a stand-alone extension of your business. We know how to screen applicants, handle intake and follow up on your schedule.

Is there more guidance about the “problem” for clinical trials?


HIPAA Compliant Calling and Answering

The Health Insurance Portability and Accountability Act (HIPAA) for doctors and medical professionals requires that patient health information (PHI) be kept safe and secure. HIPAA regulations, as well as the regulations within the HIPAA HITECH security rule, apply to everyone in the healthcare industry and all associates they work with. If you are a doctor or a physician, you must choose HIPAA compliant answering services to reduce your risk.

Answering365 is one of the leaders in HIPAA compliant answering services. When you choose us for your trial, you get HIPAA compliant service, certified for protecting the privacy of your patient’s sensitive health information. understand the importance of patient privacy and confidentiality. Every employee of Answering365 is HIPAA trained and re-certified annually. We handle patient health information (PHI) with discretion and relay it using encrypted messaging. With our team, you can be sure HIPAA regulations are observed to the letter.

As a HIPAA certified business associate, we stay current with all the regulations which are changing every year. This includes the transmitting and exchange of messages with personal health information (PHI) as well as messages that are transferred to your web portal.
We are here to provide the best answering support with secure, encrypted, one-click options for retrieving your patient’s phone messages.


Experienced bilingual operators provide award-winning service 24/7/365.


100% HIPAA compliant agents keep PHI confidential.


Monitoring and follow-up ensure compliance with your trial.

Answering365 Brings Benefits To Your Trial:

Increased patient enrollment

A clinical trial answering service can help with patient enrollment by providing information about the trial and answering any questions that potential participants may have.

Increased compliance

Clinical trial answering services can help increase compliance by providing participants with reminders and follow-up calls.

Cost savings

Using a clinical trial answering service can save the sponsor money by reducing the need for staff to answer calls and handle enrollment.

Praise From Our Customers

Michael Morgan
Michael Morgan
Answer 365 is very professional and keeps us up to date on calls that need immediate attention.
Ned Ramsay
Ned Ramsay
Excellent customer service and friendly, helpful staff. Great for reducing admin overhead or covering 24/7 calling
Veronica Bell
Veronica Bell
Excellent service! Professional, affordable, and 24/7. Thanks guys!
Patty Wagenhofer
Patty Wagenhofer
The call center staff are very professional and prompt. Thank you.
Arbi Melikian
Arbi Melikian
Great service and very professional. Highly recommended!
Donna McCandless
Donna McCandless
Great answering service, the patients love that they can speak to a live person and get quick results.
Amy Hendel
Amy Hendel
We have been using this service when it actually had another name - so for quite some time. Overall we are quite pleased. only issue is occasionally when we hand off coverage for the weekend - when the doctor is off call - all the operators somehow do not “get the message.” I do endorse them as a good service, their billing department is responsive - they just need a bit of a tweak in the training of their telephone operators with this “hnd off on weekends.” I would recommend them as reliable and responsive.
It has been my pleasure working with all of you throughout the years, and servicing Musician's Transfer, Inc. Very professional, and courteous to all who served us. THANK YOU, and continue with your professionalism. Cely Yim

Our services include:


Plans and services tailored to your trial.


Answering Prospects’ questions - Our experienced agents will field applicant questions about your study. This includes eligibility criteria, trial locations, and fees paid. Your patients will be reassured and confident in enrolling.


Pre-screening Applicants - The Answering365 team is also responsible for initial patient screening. We will use pre-screening questionnaires, tools, and materials to determine whether the study is right for them.


24/7 answering: The service is always available, including nights, weekends and holidays, so potential participants can get the information they need when they need it.


Scheduling Clinic Visits - We book appointments with prescreened applicants to visit your offices.


Follow-Up Calls - You can also count on us to close out and handle follow-up calls. We will work with your patients to keep them compliant in the study, updated on developments, and take messages for your investigators.


100% HIPAA compliance — All our operators are re-certified annually


Custom call scripting solutions


Bilingual Spanish/English support


Follow-up and monitoring to ensure compliance


Do I Need An Answering Service?

Constantly answering the phones can become extremely time consuming for you and your team; it can be distracting and negatively impact your company’s productivity.

If any of the following statements are true for you, chances are it’s time to hire a professional answering service to handle your calls and messages:

  • You have difficulty answering all of your calls.
  • You find yourself having to check your voicemail all day long.
  • There are times when your voicemail is full.
  • Some of your employees are tied up answering the phone.
  • Your phone rings for a longtime before somebody can answer it.
  • You have trouble delivering the messages to the right people on time.
  • You have to make separate calls to a list of people to deliver the same message.
  • You are wondering if it would be easier and more cost-effective to hire an answering service than to have a full- or even part-time employee to do it.
How Do I Select An Answering Service?

With all the choice available today, choosing an answering service can become frustrating and time-consuming. It is important to pick a company you like, but it is even more important to pick a company that your customers will feel comfortable with. A call center’s job is to interact with your callers, so it is necessary that the service you choose is able to relate to them on a professional level.

These are our suggestions to help you choose the best answering service for your company:

  • Go with an answering service that specializes in your industry. You have a question about a product and then you call customer service to find out that the call center is located somewhere off-shore and the agent you are talking to is completely unfamiliar with the company and its business? It happens more and more often these days, and it doesn’t make you at all confident that your problem will be solved or that your question will be answered correctly.
  • Choose an answering service for your industry. Make sure that the service you hire has experience in your industry, is familiar with issues that could arise and is equipped with the appropriate terminology. These assets can go a long way in building your callers’ and customers’ confidence.
  • Make sure it is 24/7. When hiring an answering service, make sure it is always available, and that if someone calls your business in the middle of the night, there will be representatives waiting to answer, take a message, and deliver it to the appropriate location immediately or at the time you indicate.
  • Look for dedication and care. The answering service you choose will become extension of your company. Make sure the service you hire is ready to represent you with just as much dedication and care as if you would.
How Do I Forward My Lines To Your Answering Service?

You can activate Call Forwarding whenever you want your calls to be sent to another phone. Once activated, your calls will be sent to the forwarding number you request. To activate your Call Forwarding Service

  1. Dial *72
  2. Enter the phone number including the area code where you want your calls to be forwarded to (e.g. *72-555-355-3232) and press #
  3. You will hear the number you entered ring. When the call is answered, Call Forwarding is activated.
  4. If the call is not answered or the line is busy, hang up and call the number again within two minutes. You will hear two short tones telling you that Call Forwarding is activated.

Call Forwarding procedures may vary depending on the company you are using. If you have trouble completing the transfer, please contact your service provider or check the instructions on the website.

When Do You Answer My Company's Calls?

Calls are answered throughout the day depending on your needs. We have plans that include answering your calls 24 hours a day, 7 days a week and during holidays.

How Do You Know Incoming Calls Are For My Company vs Another?

Our answering service uses software that identifies the source of each incoming call and enables our agents to answer with the appropriate greeting, including the name of your company. The greeting can be customized in compliance with your instructions.

How Do I Receive My Messages?

Our clients can customize and choose the way their messages are delivered to them. The options are:

  • Text
  • Email
  • Fax
  • Voicemail
  • Group messaging

You can customize your plan and method of delivery at any time with the help of your Account Executive. Your messages can also be delivered to multiple on-call staff according to their schedules.

When you choose to supply us with your weekly or monthly schedule we will soft-code it into our system to minimize the risk of human error.

Service With a Smile

Now is the time to make a great first impression and never miss a call from potential and existing patients! For more information about our dental answering service, contact us today.