HIPAA Compliance

Answering365 has been the trusted provider of answering services for healthcare professionals, hospitals, community clinics, as well as managed care organizations for many years, and has won many industry awards in the process. We have taken extra care to ensure that we are nothing but 100% compliant with HIPAA laws to help protect our clients and their patients.

At Answering365 we integrate technology, security and privacy policies to comply with HIPAA standards, such as encryption (SSL), system-user identifiers (logins, passwords), multiple user access levels, high-end physical server security, nightly back-ups, strong privacy policies (not sharing information with anyone unless you direct us to), timed log out, strong internal personnel policies (having employees sign strong privacy agreements and take online courses regarding the rules of HIPAA and the Omnibus Law.)

While HIPAA compliance is in part dependent on technology, HIPAA compliance is an overall organizational obligation that focuses on your procedural standards and integrity (medical provider business practices).

At Answering365 we integrate technology, security and privacy policies that comply with HIPAA standards, such as encryption (SSL), system-user identifiers (logins, passwords), multiple user access levels, high-end physical server security, nightly back-ups, strong privacy policies (not sharing information with anyone unless you direct us to), timed log out, strong internal personnel policies (having employees sign strong privacy agreements, and take online courses regarding the rules of HIPAA and the Omnibus Law.)

To guarantee that the privacy of your patients is protected in accordance with HIPAA, Answering365 maintains the following:

  • Password Protected Access to Information
  • Secure Digital Storage of Records
  • State of the Art, Digital, Secure Messaging Systems
  • Secure Processing of Voice and Data Information
  • HIPAA Compliant Information Transfer
  • Multiple Levels of Data Back-up and Storage
  • Emergency Back-up Power Systems
  • Telephone and Communications Provider Redundancy
  • Constant training of all staff regarding HIPAA privacy rules
  • Updated policy and procedures manuals which dictate how our teams respond in emergency situations

To read more about HIPAA compliance laws, click here To download a Sample BAA Form, click here