Clinical trials are the most crucial part of any medical research aimed to develop new medical solutions to human health issues, and the production of a new medication or a technological invention fully depends on the accuracy of the results. One of the most sensitive aspects of the trials is the human factor: no clinical study can be done without people. So, this is where it all comes down to the accurate, efficient, and confidential recruitment process. Placing the advertisement, patient screening, final selection, and everything in between – all of it takes time and resources and can stretch already limited finances very thin.

While outsourcing in clinical trials might not be the first thing that comes to mind, that is exactly what a research center might want to do to accomplish many different supporting tasks. Let’s take a look at how hiring a medical answering service can be beneficial in taking the hustle off the hands of medical staff and the financial burden off their shoulders. 

Campaign Design

The patient recruitment campaigns have to be highly effective and individualized. Aside from helping your clinical research studies, designed by a specialist, they can take your recruitment a step further than just providing sites with recruitment tools.


The service that specializes in clinical trials will have experience in placing the types of ads that work for patients and will be able to get the best response in each individual industry, location, and therapeutic area. 


The company you hire will be responsible for the initial screening. Using the script provided by you, they will pre-screen the callers, record the information, and schedule a visit with one of your doctors.

Final selection 

Your service will do another phase of final screening on-site, ensuring nothing but the high-quality patient selection and timely recruitment.

HIPAA Compliance

Confidentiality is always a number one concern of every medical facility. In order to ensure the best possible scenario, you need a HIPAA-compliant team by your side.

Being Friendly and Consistent

Medical call center operators will answer the phone to your exact specifications. Callers will feel they have reached your office when they are greeted by a friendly and caring voice on the other end of the line.

Answering the Phone 24/7

A top complaint from patients is an inability to get through to their medical office. If you have 24/7 answering services, this is no longer an issue. Patients can speak to a live operator at any time of the day or night.

Providing Your Office with Reports

Data is essential for any business, and a medical call center will be able to consistently provide reports of key stats. The reports may include figures on such things as the average length of the call and the average time it takes to answer a call, among many others.

Giving Patients Bilingual Support

Spanish is the most common non-English language spoken in the U.S., with more than 37 million Spanish speakers. Ask if a  medical answering service you are considering has bilingual support. If so, you will have a much greater pull of qualified candidates.

All the listed services and more can be provided to your research center by one medical answering service. Just imagine what a piece of mind would be to focus on conducting the actual trials instead of worrying about the logistics. 

If you are interested in finding out how hiring an answering service can help you conduct clinical trials, feel free to call Answering365 for a free consultation at 888-588-9800.