Debunking Five Most Common Answering Service Myths

Debunking the 5 Most Common Answering Service Myths

When you run a business, you want to control every aspect of the operations. It can be very beneficial but can sometimes get in the way of progress. Take your company’s phones, for example. The thought of handing over control of your telephones might sound outrageous, but it could be the best thing for your business.

Here are several common myths about answering services.

It costs too much

Yes, you pay an answering service to take over your phone duties, but you might be paying much more to do it in-house, and hiring an answering service can save you a ton in overhead. When you answer your own phones, you pay someone a salary and benefits. Also, when an employee answers the phone, they cannot do other work, such as taking care of customers.

An answering service only charges for the services you use, nothing more, and saves you the trouble of dedicating an employee to do this daunting task.

Callers hate answering services

Callers hate answering machines, being put on hold, or someone telling them to call back “during office hours.” More than anything, your customers and potential clients want someone to answer the phone when they call, no matter when they call. They want to speak to a live human being that can answer basic questions, schedule an appointment, or pass along an important message. These are all services that a professional answering service can provide, 24 hours a day, seven days a week.

We can handle everything in-house

 You went into business to do business, not to answer phones. Ringing telephones and interruptions can only keep you from efficiently operating your business. A professional answering service can alleviate that stress so that you can run your company and make money.

No one will understand my business

While some answering services provide cookie-cutter service, the professional ones don’t. They will make sure they understand your business. For example, Answering365’s professional answering service only uses highly-trained call operators who are experts in their field. Call operators not only learn about your business, but Answering365 makes sure that each call is answered to your exact specifications.

There will be language barriers

Do you have Spanish-speaking clients? Answering365 ( has Bilingual English-Spanish support to make sure you don’t miss a single Spanish speaking client.

There are many reasons to hire a professional answering service instead of answering your own phones. Answering365 is a U.S.-based award-winning answering service that provides professional services to businesses in a variety of industries. Contact us today for a free consultation to determine how we can help your company function with more efficiency. We are always available at 888-588-9800

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