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Doctor's Office Answering Services

Your calls have the highest stakes. You need an answering service you can absolutely trust.

Answering365’s award-winning medical answering gives you peace of mind, knowing that your calls are always covered by HIPAA-compliant operators.

When urgent calls come through, your patients need to be able to reach you any time, day or night.

Even with non-emergency calls, patients who encounter long holds or have to navigate through a maze of touch-tone voicemail options become frustrated and stressed out. However, not every practice can afford a team of receptionists answering inbound calls, especially after-hours. This is where Answering365 excels. Our experienced, HIPAA-certified agents will represent your practice so thoroughly, callers won’t know they’ve reached an outside service. Even while you and your staff are away from your phones, you can rely on us take your calls, schedule appointments and transfer emergency calls.

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answering365
answering365

Medical Answering Must Be Reliable, Confidential and Affordable

Your patients and colleagues must have complete confidence in you — so you, in turn, must have complete confidence in your answering service. Your patients might ring you anytime with a matter that doesn’t require a “911” call but can’t wait, either. You need to know that someone is there to receive your calls, document them, triage them according to your rules, and either relay it to your on-call staff or take a secure message.

Your needs extend beyond emergencies, too. Even routine calls can eat time and resources. Your in-office team has important work to do besides answering the phone and scheduling — but you need to keep your appointment calendar filled properly. And all this needs to be done within your budget, at a manageable and predictable cost.

Using a call center that specializes in medical answering means you can be there for your patients 24/7/365, even when you can’t pick up the phone.
Answering365 is your best choice for secure, comprehensive medical answering and appointment scheduling services. We provide a better and less stressful way to greet callers, gather and deliver messages and schedule appointments — all with full HIPAA compliance.

Our award-winning answering services are always on, with operators answering in English and Spanish.

Most medical and doctor answering service providers offer a one-size-fits-all solution. Our plans can be tailored to your needs, but all our plans include secure answering with your scripts and protocols, and encrypted message delivery according to your preferences.

Medical Appointment Scheduling Services (Optional)

Appointment scheduling can be challenging. Calling patients who canceled or referrals who never called in due to COVID19 (or whatever reason), is a necessary but time-consuming chore.

This is where our team steps in. With our Virtual Assistant services, you get comprehensive scheduling service that takes care of your patients. We provide cost-effective appointment scheduling using your cloud-based calendar. Our courteous highly trained HIPAA certified call agents can make scheduling and appointment calls for you, keeping your schedule filled and keeping you legally compliant.

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answering365

Fully HIPAA Compliant Answering Services

The Health Insurance Portability and Accountability Act (HIPAA), requires doctors and medical professionals to keep patient health information (PHI) safe and secure. Those regulations, as well as the regulations within the HIPAA HITECH security rule, apply to the entire healthcare industry and the service providers they work with. So, if you are a doctor or a physician, your answering service must be HIPAA compliant.
Answering365 is one of the leaders in HIPAA compliant answering services. When you choose us for your practice, you get HIPAA compliant service, certified for protecting the privacy of your patient’s sensitive health information. Our entire staff is HIPAA re-certified annually. That means that even when regulations change, as they do every year, we are always current. Our HIPAA compliance includes the transmitting and exchange of messages with personal health information (PHI) as well as messages that are transferred to your web portal. When working with us, you are working with a team that is HIPAA certified (and annually re-certified) and highly experienced in medical answering. Most importantly, you have an extension of your practice to manage your calls and professionally interact with your patients.

For Hospitals and Clinics

Hospitals and urgent care centers are filled with crises and challenges every day. Calls must be answered quickly and routed accurately. Patients need to feel the hospital staff cares for them and that there will always be someone they can reach out to. After hours, weekends, holidays, and emergency calls happen when you’re out of the office. Emergency calls going to voicemail or worse, missed calls increase your risk due to a lack of patient care.

Since 1989, Answering365 has provided seamless backup and call-routing services for hospitals and urgent care medical clinics. We relieve heavy call volume that can overload a staff. Our service provides streamlined communication for callers at any time of day, whether the doctor is in or out of the office. Our agents provide hospital personnel an extra layer of support, while giving patients and their loved ones the peace of mind they deserve.

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answering365

Calls Triaged With Your Protocols

We deliver messages securely and can relay emergency calls to your on-call.

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100% HIPAA-compliant agents

All Answering365 staff and operators re-certified annually.

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Customized plans

We tailor our services to your needs.

Answering365 benefits your practice with:

Peace of mind

You’ll know all your calls are handled according to your protocols, any time, day or night.

Full HIPAA compliance

PHI is protected by our 100% HIPAA-certified team, including encrypted message delivery and more.

More time to focus on important tasks

We answer and screen your incoming calls so you can spend more time working with patients and colleagues.

We Have Satisfied Customers
In Many Industries

Michael Morgan
Michael Morgan
2022-10-19
Answer 365 is very professional and keeps us up to date on calls that need immediate attention.
Ned Ramsay
Ned Ramsay
2022-05-17
Excellent customer service and friendly, helpful staff. Great for reducing admin overhead or covering 24/7 calling
Veronica Bell
Veronica Bell
2021-02-25
Excellent service! Professional, affordable, and 24/7. Thanks guys!
Patty Wagenhofer
Patty Wagenhofer
2021-02-13
The call center staff are very professional and prompt. Thank you.
Arbi Melikian
Arbi Melikian
2021-02-01
Great service and very professional. Highly recommended!
Donna McCandless
Donna McCandless
2021-01-20
Great answering service, the patients love that they can speak to a live person and get quick results.
Amy Hendel
Amy Hendel
2021-01-16
We have been using this service when it actually had another name - so for quite some time. Overall we are quite pleased. only issue is occasionally when we hand off coverage for the weekend - when the doctor is off call - all the operators somehow do not “get the message.” I do endorse them as a good service, their billing department is responsive - they just need a bit of a tweak in the training of their telephone operators with this “hnd off on weekends.” I would recommend them as reliable and responsive.
C Y
C Y
2020-12-30
It has been my pleasure working with all of you throughout the years, and servicing Musician's Transfer, Inc. Very professional, and courteous to all who served us. THANK YOU, and continue with your professionalism. Cely Yim

Answering365’s Medical Answering Plans Include
Features

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Operators available 24/7/365.

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All operators HIPAA compliant, re-certified annually.

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Calls answered with your script and triage protocol.

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Messages delivered according to your preference via phone, text, SMS, email, voicemail, and other wireless devices.

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Lab result notification for patients when results are ready for pickup

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Prescription reminder outbound calls to patients

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Appointment scheduling and confirmation (Optional) via your cloud-based calendar.

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Bilingual Spanish/English answering.

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Award-winning customer service.

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Urgent calls relayed to your on-call team.

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Calls and outcomes documented precisely.

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Pre-surgical instructions provided to patients with clarity

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Plans and pricing tailored to your needs.

F.A.Q.

Do I Need An Answering Service?

Constantly answering the phones can become extremely time consuming for you and your team; it can be distracting and negatively impact your company’s productivity.

If any of the following statements are true for you, chances are it’s time to hire a professional answering service to handle your calls and messages:

  • You have difficulty answering all of your calls.
  • You find yourself having to check your voicemail all day long.
  • There are times when your voicemail is full.
  • Some of your employees are tied up answering the phone.
  • Your phone rings for a longtime before somebody can answer it.
  • You have trouble delivering the messages to the right people on time.
  • You have to make separate calls to a list of people to deliver the same message.
  • You are wondering if it would be easier and more cost-effective to hire an answering service than to have a full- or even part-time employee to do it.
How Do I Select An Answering Service?

With all the choice available today, choosing an answering service can become frustrating and time-consuming. It is important to pick a company you like, but it is even more important to pick a company that your customers will feel comfortable with. A call center’s job is to interact with your callers, so it is necessary that the service you choose is able to relate to them on a professional level.

These are our suggestions to help you choose the best answering service for your company:

  • Go with an answering service that specializes in your industry. You have a question about a product and then you call customer service to find out that the call center is located somewhere off-shore and the agent you are talking to is completely unfamiliar with the company and its business? It happens more and more often these days, and it doesn’t make you at all confident that your problem will be solved or that your question will be answered correctly.
  • Choose an answering service for your industry. Make sure that the service you hire has experience in your industry, is familiar with issues that could arise and is equipped with the appropriate terminology. These assets can go a long way in building your callers’ and customers’ confidence.
  • Make sure it is 24/7. When hiring an answering service, make sure it is always available, and that if someone calls your business in the middle of the night, there will be representatives waiting to answer, take a message, and deliver it to the appropriate location immediately or at the time you indicate.
  • Look for dedication and care. The answering service you choose will become extension of your company. Make sure the service you hire is ready to represent you with just as much dedication and care as if you would.
How Do I Forward My Lines To Your Answering Service?

You can activate Call Forwarding whenever you want your calls to be sent to another phone. Once activated, your calls will be sent to the forwarding number you request. To activate your Call Forwarding Service

  1. Dial *72
  2. Enter the phone number including the area code where you want your calls to be forwarded to (e.g. *72-555-355-3232) and press #
  3. You will hear the number you entered ring. When the call is answered, Call Forwarding is activated.
  4. If the call is not answered or the line is busy, hang up and call the number again within two minutes. You will hear two short tones telling you that Call Forwarding is activated.

Call Forwarding procedures may vary depending on the company you are using. If you have trouble completing the transfer, please contact your service provider or check the instructions on the website.

When Do You Answer My Company's Calls?

Calls are answered throughout the day depending on your needs. We have plans that include answering your calls 24 hours a day, 7 days a week and during holidays.

How Do You Know Incoming Calls Are For My Company Vs. Another?

Our answering service uses software that identifies the source of each incoming call and enables our agents to answer with the appropriate greeting, including the name of your company. The greeting can be customized in compliance with your instructions.

How Do I Receive My Messages?

Our clients can customize and choose the way their messages are delivered to them. The options are:

  • Text
  • Email
  • Fax
  • Voicemail
  • Group messaging

You can customize your plan and method of delivery at any time with the help of your Account Executive. Your messages can also be delivered to multiple on-call staff according to their schedules.

When you choose to supply us with your weekly or monthly schedule we will soft-code it into our system to minimize the risk of human error.

Service With a Smile

Now is the time to make a great first impression and never miss a call from potential and existing patients! For more information about our dental answering service, contact us today.

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