Elective Surgery Answering Service

An elective surgery answering service can take your business to the next level. It takes particular expertise to handle the busy phone lines and often urgent calls any doctor’s office or medical facility may receive during any time of day or night. In the case of elective surgery practices, we support your advertising campaigns by capturing all leads, screening the patients according to your protocols, and scheduling initial consultations.

Answering365’s skilled, capable agents have provided award-winning service to the medical community since 1989. From this extensive experience, we’ve developed the proficiency necessary to process incoming calls quickly, answer frequently asked questions, and always schedule an appointment for an initial consultation. Our service gives patients the attention and confidence they will be cared for by experienced surgeons.

• Our Elective Surgery Answering Service and Call Center is based in the USA and provides nationwide services.
• We have specially trained call agents who know basic medical terms, call processing, and how to address patient concerns.
• We have won national awards for quality and service excellence for the past eight years.
• We customize our services to meet your exact protocols.
• Our senior managers are available 18 hours a day, seven days a week, to handle unexpected situations.
• We offer bilingual English/Spanish support.
• Our team complies with the revised Health Insurance Portability and Accountability Act (HIPAA). We are 100% HIPAA compliant with the new regulations.E