Emergency Dispatch Services
When your callers are experiencing an emergency, they can’t wait until your office is open. If you miss these calls, you increase your liability.
Partnering with a professional emergency dispatching service, ensures your urgent calls are managed appropriately and dispatched accurately.
How Do You Handle Urgent Calls?
An urgent call that requires an emergency response could come at any time. If you use your regular business phone number as your emergency line, this could be problematic. Standard office numbers aren’t meant to address urgent calls — especially after-hours, weekends, or holidays.
Answering365 is the right choice for professional emergency dispatch service. We are highly experienced with emergency calls and we’re able to determine whether a call is routine or a real emergency.
A Dispatch Line That Answers, Handles And Forwards Calls — Just The Way You Want It
Not every emergency line is the same. You need to select a call center that fits the needs of your callers. At Answering365, we’re here to take your urgent calls and gather the appropriate information based on your custom call script. We handle your urgent calls and any other inbound calls you may have.
Whether you’re a property manager, locksmith, plumber, or doctor, you can rely on our team of experienced dispatchers to effectively manage your emergency calls.
Our dispatch services includes many features such as:
- Locating and managing on-call technicians and dispatching them where needed.
- Following your script and triage protocol with precision.
- Documenting the call and the outcome.
- Processing messages through multiple channels (i.e., phone, text, SMS, email, voicemail, and other wireless devices.
We’re here to maximize your ability to be flexible and efficient. Our team has the experience and technology to handle all of your urgent calls efficiently and professionally. We’ll listen to your caller’s needs while following your custom call scripts to ensure call details are gathered accurately and dispatched to the right on-call professional.