Selecting an answering service or call center is not an easy task. We hope to answer some of the questions you may have as thoroughly as possible. If, after reading this, you still need more information, please contact us.
Constantly answering the phones can become extremely time consuming for you and your team; it can be distracting and negatively impact your company’s productivity.
If any of the following statements are true for you, chances are it’s time to hire a professional answering service to handle your calls and messages:
With all the choice available today, choosing an answering service can become frustrating and time-consuming. It is important to pick a company you like, but it is even more important to pick a company that your customers will feel comfortable with. A call center’s job is to interact with your callers, so it is necessary that the service you choose is able to relate to them on a professional level.
These are our suggestions to help you choose the best answering service for your company:
You can activate Call Forwarding whenever you want your calls to be sent to another phone. Once activated, your calls will be sent to the forwarding number you request. To activate your Call Forwarding Service
Call Forwarding procedures may vary depending on the company you are using. If you have trouble completing the transfer, please contact your service provider or check the instructions on the website.
Calls are answered throughout the day depending on your needs. We have plans that include answering your calls 24 hours a day, 7 days a week and during holidays.
Our answering service uses software that identifies the source of each incoming call and enables our agents to answer with the appropriate greeting, including the name of your company. The greeting can be customized in compliance with your instructions.
Our clients can customize and choose the way their messages are delivered to them. The options are:
You can customize your plan and method of delivery at any time with the help of your Account Executive. Your messages can also be delivered to multiple on-call staff according to their schedules.
When you choose to supply us with your weekly or monthly schedule we will soft-code it into our system to minimize the risk of human error.
We relay all messages to you as soon as we receive them, unless you instruct us otherwise. We consider the service process complete once you have received your message, not a minute sooner.
We can directly connect you to a caller, if you instruct us to do so. You can choose what type of calls you want to take personally and when you prefer a message to be taken for you. This service is called “Virtual Receptionist”.
We answer callers' questions only when you instruct us to do so. You can specify what questions you want us to answer. If the caller’s needs are beyond our expertise, we take a message and deliver it to you for a call back.
All messages are recorded via Voice Logger and archived for 3 months. During this period, you can request to listen to any of your messages and we will email them to you in an mp3 format.
You can be sure that Concorde Communications is 100% HIPAA compliant. For more information and specifics on HIPAA and how it relates to answering services, please read our HIPAA page.
Our services are provided on a 12 week minimum basis. After this period expires, if you wish to cancel you are free to do so with no cancellation fees. 30 days notice is required.
Our clients are located throughout the United States and around the globe, but all of our offices are in the U.S. Our agents are all native English speakers, and many are bi-lingual in Spanish and English.
Concorde Communications service fees are based on a “time used” approach. You simply pay for what you use and not for what you thought you would use. AND you do not pay for hold time. We bill based on a 28-day cycle (every four weeks).
Communication is the key to efficiency. Keep us up to date to ensure the highest quality of service.
The more information we have, the better we can serve you