GOVERNMENT CALL CENTER

Government offices need to be run efficiently and with precision to get the best results. There's always mountains of work to be done, and overloads can bog down even the best teams. When you're ready to team up with a service that has the capacity and ability to help manage even the largest government office, then call us to help you develop a government answering service solution.

Why choose Concorde Communications' Government Call Center?

  • Our Government Answering Service is based in the U.S.A. and provides service nationwide.
  • Our agents respond to calls live 24/7
  • We specialize in time/mission-critical call processing
  • Our team's won national awards for quality and service excellence
  • We sound so much like you, callers won't know they've reached an outside service
  • We tailor our services to fit your exact needs
  • We offer Bilingual English/Spanish support.

Call Today for a Government Call Center Free Trial
888-588-9800

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When we set up your account, we customize our services to your specific needs. If you have unique answering protocols, or if you require text messages with all calls, we can do that. If you prefer information be entered in an online database, or you require calling trees with multiple people. No problem. Whether your agency is local, state, or federal – our Government Answering Service is ready to handle you.

We can help you simplify your government office communications by using a live operator, automated support, or a combination of both. The "voice mail first" option will save your agency time and money by giving your callers a recorded message first, transferring priority calls to a live agent, and all other calls to a voice mail. Priority notification can be arranged and changed at any time. You're the decider. We just follow your orders. If you're traveling away from your home office (ten miles or ten thousand miles away), we can notify you by e-mail every time you get a call. With our Government Answering Service, the largest to the smallest agencies can have voice mail service for all the employees.

Call Today for a Government Call Center Free Trial
888-588-9800

A recruit once asked a drill sergeant, "In the end, what is your expectation, SIR!" The D.I. gave the soldier the once-over, then said, "Just get the job done." The number one complaint agencies have when they hire a government answering service is inefficient live agents. Our live agents are extensively trained and screened for maximum quality control. They are prompt, courteous, bilingual when requested, and most importantly, people who know how to get the job done. . .

A Government Answering Service needs round-the-clock solutions for inbound calls with live agents. In emergencies, communications can come rapidly and in great volume. We can transmit updates on what is happening by the minute according to your specifications. Because our extensive infrastructure is in place supported by decades of experience in the field, there is no situation too large for our answering service to handle.

Concorde Communications' Government Call Center does lots of things well, including:

  • Locate and manage on-call technicians; dispatch them where needed
  • Provide an information hotline regarding events or permits
  • Maintain bid hotlines, dispatch hotlines, and handle general inquiries
  • Dispatch important calls, and coordinate between those contacting you (including contractors) and the general public
  • Provide a toll-free line that's always live if telephone lines go down
  • Efficiently process messages through multiple means (i.e. phone, text, e-mail, voice mail, and other wireless devices)

With disasters come shortages –shortages of time, information, and money. A computer system goes down, a lawyer, a techie, a key person needs to be contacted immediately – you need critical action NOW . . . our trained professionals are your go-to team. Don't like keeping customers waiting? Neither do we. We bring solutions and technology together for the benefit of our clients. It's what we do.

Call Today for a Government Answering Service Free Trial
888-588-9800