Government offices need to be run efficiently and with precision to get the best results. There's always mountains of work to be done, and overloads can bog down even the best teams. When you're ready to team up with a service that has the capacity and ability to help manage even the largest government office, then call us to help you develop a government answering service solution.
When we set up your account, we customize our services to your specific needs. If you have unique answering protocols, or if you require text messages with all calls, we can do that. If you prefer information be entered in an online database, or you require calling trees with multiple people. No problem. Whether your agency is local, state, or federal – our Government Answering Service is ready to handle you.
We can help you simplify your government office communications by using a live operator, automated support, or a combination of both. The "voice mail first" option will save your agency time and money by giving your callers a recorded message first, transferring priority calls to a live agent, and all other calls to a voice mail. Priority notification can be arranged and changed at any time. You're the decider. We just follow your orders. If you're traveling away from your home office (ten miles or ten thousand miles away), we can notify you by e-mail every time you get a call. With our Government Answering Service, the largest to the smallest agencies can have voice mail service for all the employees.
A recruit once asked a drill sergeant, "In the end, what is your expectation, SIR!" The D.I. gave the soldier the once-over, then said, "Just get the job done." The number one complaint agencies have when they hire a government answering service is inefficient live agents. Our live agents are extensively trained and screened for maximum quality control. They are prompt, courteous, bilingual when requested, and most importantly, people who know how to get the job done. . .
A Government Answering Service needs round-the-clock solutions for inbound calls with live agents. In emergencies, communications can come rapidly and in great volume. We can transmit updates on what is happening by the minute according to your specifications. Because our extensive infrastructure is in place supported by decades of experience in the field, there is no situation too large for our answering service to handle.
Concorde Communications' Government Call Center does lots of things well, including:
With disasters come shortages –shortages of time, information, and money. A computer system goes down, a lawyer, a techie, a key person needs to be contacted immediately – you need critical action NOW . . . our trained professionals are your go-to team. Don't like keeping customers waiting? Neither do we. We bring solutions and technology together for the benefit of our clients. It's what we do.