What Industries Most Benefit From a Call Answering Service?
Feeling overwhelmed, at least once in a while, is a part of any business owner’s life. The ringing phone, however, should not be a contributing factor. There are so many other things for you to do in the office and beyond! Whether you run a small business or a large corporation, coordinating communications can be challenging. Understandably, in hands-on fields, answering the phone is not a priority for owners and employees. In large companies, not having direct ways of communication can be frustrating for your customers or clients. Either way, you need an efficient and cost-effective solution. To start, let’s determine what industries can benefit from a call answering service.
Health care professionals always need an extra hand. In every doctor’s office or alternative medicine practice, the medical professionals work closely with patients. But, of course, part of that work involves answering the phone. According to Slate magazine, “Thanks to the increasing complexity of insurance billing and medical record-keeping, doctors who work in small or independent practices…are essentially business owners, responsible for hiring, retaining, and managing a team of receptionists, nurses, and medical assistants.”
Combining all the responsibilities can be challenging for medical professionals. However, working with a call answering service can help provide prompt service to those who need it. Your service can also collect crucial and confidential information, and forward urgent calls right away. When considering hiring such a service, make sure it is HIPAA compliant.
As a realtor, you are often out of the office showing homes to clients. Answering your phone in the middle of the showing could be awkward and inconvenient. It could also be perceived as rude. At the same time, you wouldn’t want to miss out on finding a new client or making arrangements for your next showing. Some Real Estate questions can be long and involved. Trying to address them on the phone during an open house, for example, would be impossible. By working with a Realtors’ answering service, you can find new clients and provide superior service for your existing ones.
When your clients need you, you have to be there, but some issues are more urgent than others. For example, your client might call about a mistake with the alarm code while you are busy installing someone else’s alarm. This call is important but taking it would be inconvenient for you and stressful for your existing client. To deal with urgent security matters, you might choose to hire a professional answering service. It would allow you to prioritize attending to your current and new clients, set the protocol for emergencies, and receive your messages, all while not being interrupted for a second.
Hands-On Service Providers And Trades
If your business requires a hands-on approach such as plumbing or construction, you probably spend most of your time doing estimates and working on projects at peoples’ homes. Answering your phone during part of the workday could be impossible because you’re under a sink or are covered in wood dust. Working with an answering service can help you in a few ways, but most importantly, you will be able to prioritize. You will receive your urgent calls immediately while your answering service makes your future appointments.
The same applies to other service providers, such as the tech field. If you are in the middle of resolving your client’s computer problem, you need to keep your focus on your work rather than answering the phone. However, other clients may also have urgent messages. These calls will be picked up by your answering service and emailed or texted to you.
According to Angie’s List, “47 percent of customers expect a response within 24 hours of initial contact.” What if you could meet and exceed that expectation, providing superior customer service? To learn more about how a professional answering service can help you run and grow your business, call Answering365! We are a nationwide answering service located in Los Angeles, CA, and if you decide to contact us, ask for a free consultation. We can help you identify the problem areas, find a solution, and build a custom plan for your business. We are open 24/7. Feel free to call us at 888-588-9800 anytime!