Home Care Answering Services
Answering365’s skilled and professional call agents have been providing award-winning answering services to the Home Healthcare community since 1989; we understand that it takes specialized expertise to manage busy phone lines and urgent calls from patients, family members, and support staff for a Home Healthcare provider.
We’ve developed the proficiency necessary to process critical incoming calls quickly and compassionately and accurately deliver sensitive information to the appropriate person. Our service gives patients and family members the attention they require and the peace of mind they deserve.
Focus on Patient Care While We Answer Your Calls?
Home Healthcare is a growing segment in the healthcare industry within the United States. With 10,000 people turning 65 every day until the year 2030, Home Healthcare and Senior Care services are increasing in demand.
New patient intake, appointment setting, and telephone answering are essential for the Home Healthcare industry. Every caller expects prompt attention and immediate response — and it is crucial to have the right kind of professional support when it is needed the most.
Our bilingual Home Health answering service is designed to ensure that every call is answered quickly and that message delivery is accurate.
We Contribute to Providing Better Service to Families
Not every Home Healthcare facility can hire a team of receptionists to answer calls, schedule appointments, and take care of voicemails, especially when it comes to the full availability that this service requires — particularly after-hours.
Therefore, you need experienced answering services that will expand and adjust to your business. At Answering365, we are an award-winning call center, serving many Home Healthcare facilities nationwide.
We Ensure Prompt Attention and Personalized Service
In the Home Healthcare environment, all calls and requests need to be answered quickly while considering the clientele’s sensitivity. Managing phone calls after hours and during weekends are very important for the success of your business.
Our team knows how to ensure the best caller experience because we understand the unique needs of the service providers and patient needs. We are here to manage high call volume, schedule appointments, forward your calls, and cost-effectively run a 24/7 Home Healthcare organization. We understand that your time is precious and that all caregivers require support.
Call today for more information about our Home Healthcare call services.
Why choose Answering365's Home Health and Hospice Answering Service?
Our answering support service includes many features such as:
- Locating and managing on-call technicians and dispatching them where needed.
- Following your script and triage protocol with precision.
- Documenting the call and the outcome.
- Processing messages through multiple channels (i.e., phone, text, SMS, email, voicemail, and other wireless devices.
Call Answering365 today to schedule a free consultation that will show you how effective we can be in helping you increase your business. Our success depends on your success; we stake our reputation on it. Don’t lose another call to your competitor. Join our winning team today and take pride in the service-excellence we offer.