HOSPITAL and MEDICAL ANSWERING SERVICE

For hospitals and urgent care centers, every day can be filled with crises and challenges. Just answering the phones quickly and accurately are a basic necessity. Since 1989, Answering365's Hospital Answering Services has been providing seamless backup and call-routing services to hospitals and urgent care medical clinics to relieve heavy call volume that can overload a staff.

A Hospital Answering Service does a lot of things well. These include:

• appointment scheduling and confirmation
• prescription reminder outbound telephone calls
• lab result notification for patients when results are ready for pickup
• data base management for emergency protocol and on-call scheduling
• trained agents skilled in accurate message-taking and rapid dispatch
• proper and prompt routing of emergency messages
• effectively facilitate emergency dispatch
• provide clear pre-surgical instructions
• meticulously track medical call activity and issue monthly reports
• efficiently process messages through multiple pathways (i.e. telephone, e-mail,internet, voice mail, and wireless devices)

When an emergency does arise, there is often a fine line between calling 911 and the hospital directly. Many situations don't require the assistance of 911 operators, yet patients would like their issue handled immediately. Hospitals utilizing a hospital answering service allow callers to connect with a live operator 24/7 and receive assistance, an invaluable commodity. Many hospitals have cut back on staffing and maintain skeleton crews working around the clock to provide the proper healthcare assistance their patients deserve. Bearing this in mind, a hospital answering service, assisting with managing necessary communication processes, allows the hospital staff to concentrate on more pressing issues at-hand. This partnering also gives hospital personnel more flexibility and the ability to help the most where their expertise is required.

Answering365' provides customized support that centers around the needs of your hospital. Hospitals generally provide the same services, but customer service methods can vary greatly. Let us worry about the phones and the heavy call traffic your hospital may receive while you focus on the care of your patients. Whether it's a simple message needing to be taken, or an emergency that needs immediate handling, our trained staff ensures it's resolved quickly. Your patients deserve the best customer service possible. Their rights to privacy are as important to us as they are to the in-house staff. Our agents carry over the tradition of privacy imposed and required in the doctor's office seamlessly, because we take compliancy seriously.

Call Answering365 today to schedule a free trial that will show you how effective we can be in helping increase your business. Our success depends on your success, and we base our reputation on it. Don't lose another call to your competitor. Align with our award-winning team and enjoy the peace of mind that our excellent service delivers.