A professional call answering and messaging service suitable for one or two message recipients or teams. The usual call length is 1 to 3 minutes, depending on complexity.
Virtual receptionist services with customized phone answering, scripts, lead capture, warm transfers, and messaging for multiple staff. Average call length is 2 to 5 minutes
Our virtual assistants will keep your CRM or EMR updated, more information captured from your callers, IT tickets created, calendar management, appointment bookings, cancellations, rescheduling and more.
We are here to provide your medical service a better and less stressful way to schedule appointments.
Patients need help at all time of the day and night. However, not everyone can afford a team of receptionists answering inbound calls for a practice especially after-hours. This is where we excel.
Outsourcing your patient recruitment to our HIPAA-compliant call center is a great way to keep your trial on track. Our team of experienced professionals can help you reach your recruitment targets and keep your study on schedule.
Every professional therapist struggles with calls. Yet, the profession demands every single call to be answered on time – especially if it is about existing or new customers trying to schedule appointments.
Patients make their first outreach to dental offices by phone. If they don’t reach a live person, they’re
likely to move on. You need overflow answering and scheduling so your practice stays busy.
Our service provides streamlined communication for callers regardless of the time of day, whether the doctor is in or out of the office. Patients need to feel their hospital staff cares for them, and that there will always be someone they can they can reach out to.
Our agents provide hospital personnel an extra layer of support, while giving patients and their loved ones the peace of mind they deserve.
Hospitals and urgent care centers are filled with crises and challenges every day. Just answering phones quickly and accurately is a basic necessity. Since 1989, Answering365 has provided seamless backup and call-routing services for hospitals and urgent care medical clinics. We relieve heavy call volume that can overload a staff.
We do many things well:
Appointment scheduling and confirmation.
Prescription reminder outbound telephone calls.
Lab result notification for patients when results are ready for pickup.
Database management for emergency protocol and on-call scheduling.
Trained agents skilled in accurate message-taking and rapid dispatch.
Proper and prompt routing of emergency messages.
Effective emergency dispatch.
Provide clear pre-surgical instructions.
Meticulously track medical call activity and issue monthly reports.