Your business’s appointment scheduling system is more important than you think
Getting and maintaining control of your appointment scheduling is more important than you think. The success of any business depends on its customers. If you are not answering your phone you are at risk of losing both current and new clients. In addition, the money you’ve been spending on marketing is virtually wasted if you are not ready to receive phone calls. Here are some ways that an appointment scheduling service can help your business.
Increase Customer Satisfaction and Retention
Consumers today don’t want to encounter obstacles in buying something or setting up an appointment with a service specialist. An American Express survey confirmed that 78% of consumers would bail on a transaction due to a poor service experience. You may lose a significant portion of the business if new or existing customers try to schedule an appointment and are met with busy signals, hold music, multiple transfers, or a complicated menu options . Having an appointment scheduling service that can take calls 24 hours a day, seven days a week, will boost customer satisfaction and increase your retention levels.
Reduce No-Shows with Reminder Services
If your business requires customers to come into your office for appointments or meet you at a location, no-shows can be costly. As a result, you will lose revenue and time that could have been devoted to other clients. A business that uses a reminder service can significantly cut down on these costly no-shows. An answering service can help you do exactly this by providing reminders to your customer. And these reminders can be set up according to your specifications.
Calendar Sync and Latest Technology Employed
Today, most companies use a scheduling program to help them organize staffing, payroll, and other essential aspects of the business. When you choose an appointment scheduling service for your business, be sure that it will integrate with your business’ databases instead of asking you to conform to theirs. In addition, the process of scheduling appointments on your behalf should be seamless and should instantly show up in your company’s system.
Customized and Diversified Services
Nearly every business is unique in some way, and an appointment scheduling service should be flexible enough to accommodate that. Whether you are a contractor who has a physical office or an inspector who is nearly always mobile, the demands may vary based on a wide range of factors. Also, as the United States is now the second-largest Spanish-speaking country, having bilingual operators available is a must.
When providing services, it’s crucial to form a relationship with clients, and the first step in doing so is being available to schedule medical appointments. Unfortunately, many companies lose four times more customers to a service-related issue than a conflict relating to a product or price. Answering365 is a U.S.-based award-winning answering service that can provide live appointment scheduling services 24/7 and design them to meet your company’s exact needs. Contact us at 888-588-9800 to find out how our specialized services can help your business or to request a free consultation.