How Answering Services Help Your HVAC Company
The HVAC business is both broad and competitive. One recent estimate gives the U.S. HVAC industry an $88 billion value with a 4.9% annual growth rate. If you are in the HVAC business and want to remain competitive, you’ll need to provide a high level of customer service. Here are several ways that an HVAC answering service can help you do just that.
24/7 Answering Services
Having an answering machine with the recorded office hours is no longer sufficient to satisfy new and existing clients. Today’s customers are looking for a fast response when they need a product or service. An answering service that provides live call operators 24 hours a day, seven days a week, is the best solution. When a client calls your office, they will always speak to a live operator.
Call Center Dispatch Services
Many new and potential clients will call an HVAC company when something has gone dreadfully wrong with their home or business heating or air conditioning system. If no one answers the phone, they will likely hang up and call someone else. An answering service can set up a dispatch system for urgent matters. After the call is processed, you will receive a page, SMS, or other notifications with all the details about a client who needs immediate attention.
Appointment Scheduling Services
Not all calls are urgent. Some clients may want to schedule an appointment for a routine servicing or inspection. While these calls could have waited until regular business hours, a professional HVAC answering service like Answering365 can also provide appointment scheduling services. Our state-of-the-art systems integrate with your databases, so no action is required on your end after the appointment call.
Friendly and Knowledgeable Call Operators
Instead of only taking a message or telling callers your office hours, a professional HVAC answering service acts as an extension of your business. It can provide real help to current and prospective clients. Friendly and knowledgeable operators can explain your company’s services, convey the image, and let clients know that you are the best choice in the area.
Bilingual English-Spanish Support
You may have clients who are not native English-speakers. With no Spanish-speaking employee in your office, you could lose some business. A company with bilingual English-Spanish support can ensure that you don’t.
Answering365 is a U.S.-based award-winning answering service that provides professional answering services to various industries, including HVAC clients. Contact us to learn more about our HVAC answering services or for a free consultation at 888-588-9800.