HVAC Answering for HVAC Professionals

When Your HVAC Clients Are Feeling the Heat, Our Expert Agents Handle Calls With Perfect Cool

Heating and cooling can be mission-critical for your clients. With Answering365’s trained agents, you can be sure you’ll never miss their call.

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HVAC Answering Services

Your HVAC business operates around the clock and must respond to emergencies. When urgent calls come through, your customers need to reach you now, day or night, no exceptions. If your customers get no answer or voice mail, they may turn to competitors who pick up their phone. You need an absolutely reliable answering service to handle your calls.

Answering365’s agents become part of your HVAC team, serving as the bridge between your clients and your technicians. Our agents are trained to respond immediately to time-and mission-critical situations, so we guarantee a rapid response. Our call center agents contact the right person for the right reason, at the right time, and at the right location. They help you build and maintain customer loyalty.

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Around-the-Clock Emergencies

Every incoming call your business receives could be a potential sale or a service emergency. HVAC companies must respond to those emergencies around the clock. Whether your client is a commercial landlord operating an office building or a residential high-rise with shivering tenants in winter, your clients rely on you to provide fast service. When they have a problem, they need to reach you, day or night, anytime.

Sales prospects also reach out to you by phone. Maybe it’s a potential client who’s dissatisfied with the service they’re getting now. Maybe it’s a developer who needs someone to take on a new construction project, or maybe it’s a property manager upgrading infrastructure. Whatever they need, you can’t afford to miss that opportunity.

Keeping Your
Customers Loyal

Our team makes sure you’re always there for your clients, even when your competitors aren’t. Our services operate as an extension of your business. We guarantee a rapid response and help you build and maintain customer loyalty.

Our agents are trained to respond immediately to time-and mission-critical situations, including HVAC emergencies. They’ll contact the right person for the right reason, at the right time, and at the right location. Our agents are the bridge between your clients and your technicians, becoming part of your team.

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Our HVAC Answering Service serves
your business in many ways, including

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Efficiently delivering messages the way you specify — via pager, cell phone, SMS, email, fax, or other wireless devices.

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Assigning technicians based on specialties, territories, and pre-established on-call schedules

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Processing after-hours
calls immediately

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Serving multiple locations
across the USA

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Meticulously tracking all activity and
providing detailed reports of results

A365 Will Keep You Moving

Our award-winning service makes sure every single call is answered fast
and professionally and every message is relayed your way, on your schedule

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24/7/365 bilingual answering — Our operators are fluent in English and Spanish and are always online

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Calls answered according to your protocol and scripts — including forwarding of emergency calls, if you choose

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Service anywhere in the United States, including Alaska and Hawaii

With Answering365, you get:

01

Confidence your answering, routing and dispatch are handled

02

Improved customer satisfaction

03

More return business. leads and revenue

HVAC Companies Are Fans of Answering365

Michael Morgan
Michael Morgan
2022-10-19
Answer 365 is very professional and keeps us up to date on calls that need immediate attention.
Ned Ramsay
Ned Ramsay
2022-05-17
Excellent customer service and friendly, helpful staff. Great for reducing admin overhead or covering 24/7 calling
Veronica Bell
Veronica Bell
2021-02-25
Excellent service! Professional, affordable, and 24/7. Thanks guys!
Patty Wagenhofer
Patty Wagenhofer
2021-02-13
The call center staff are very professional and prompt. Thank you.
Arbi Melikian
Arbi Melikian
2021-02-01
Great service and very professional. Highly recommended!
Donna McCandless
Donna McCandless
2021-01-20
Great answering service, the patients love that they can speak to a live person and get quick results.
Amy Hendel
Amy Hendel
2021-01-16
We have been using this service when it actually had another name - so for quite some time. Overall we are quite pleased. only issue is occasionally when we hand off coverage for the weekend - when the doctor is off call - all the operators somehow do not “get the message.” I do endorse them as a good service, their billing department is responsive - they just need a bit of a tweak in the training of their telephone operators with this “hnd off on weekends.” I would recommend them as reliable and responsive.
C Y
C Y
2020-12-30
It has been my pleasure working with all of you throughout the years, and servicing Musician's Transfer, Inc. Very professional, and courteous to all who served us. THANK YOU, and continue with your professionalism. Cely Yim

Some of our HVAC support services

virtual receptionist

Process after-hours calls immediately — no voice mail or long hold times

virtual receptionist

Track all activity meticulously and provide detailed reports of results

virtual receptionist

Deliver messages via pager, cell phone, SMS, email, fax, or other wireless devices, as you specify

virtual receptionist

Scheduling (with Virtual Assistant plans) — We can assign technicians based on specialties, territories, and pre-established on-call schedules, entering appointments into your own cloud-based calendar system.

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Cover your phones 24/7/365 — Our operators are on the job during workdays, nights, weekends and holidays

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Flexible plans and pricing tailored to your needs

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U.S.-based company serves the entire USA

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Answer calls in English and Spanish

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F.A.Q.

Do I Need An Answering Service?

Constantly answering the phones can become extremely time consuming for you and your team; it can be distracting and negatively impact your company’s productivity.

If any of the following statements are true for you, chances are it’s time to hire a professional answering service to handle your calls and messages:

  • You have difficulty answering all of your calls.
  • You find yourself having to check your voicemail all day long.
  • There are times when your voicemail is full.
  • Some of your employees are tied up answering the phone.
  • Your phone rings for a longtime before somebody can answer it.
  • You have trouble delivering the messages to the right people on time.
  • You have to make separate calls to a list of people to deliver the same message.
  • You are wondering if it would be easier and more cost-effective to hire an answering service than to have a full- or even part-time employee to do it.
How Do I Select An Answering Service?

With all the choice available today, choosing an answering service can become frustrating and time-consuming. It is important to pick a company you like, but it is even more important to pick a company that your customers will feel comfortable with. A call center’s job is to interact with your callers, so it is necessary that the service you choose is able to relate to them on a professional level.

These are our suggestions to help you choose the best answering service for your company:

  • Go with an answering service that specializes in your industry. You have a question about a product and then you call customer service to find out that the call center is located somewhere off-shore and the agent you are talking to is completely unfamiliar with the company and its business? It happens more and more often these days, and it doesn’t make you at all confident that your problem will be solved or that your question will be answered correctly.
  • Choose an answering service for your industry. Make sure that the service you hire has experience in your industry, is familiar with issues that could arise and is equipped with the appropriate terminology. These assets can go a long way in building your callers’ and customers’ confidence.
  • Make sure it is 24/7. When hiring an answering service, make sure it is always available, and that if someone calls your business in the middle of the night, there will be representatives waiting to answer, take a message, and deliver it to the appropriate location immediately or at the time you indicate.
  • Look for dedication and care. The answering service you choose will become extension of your company. Make sure the service you hire is ready to represent you with just as much dedication and care as if you would.
How Do I Forward My Lines To Your Answering Service?

You can activate Call Forwarding whenever you want your calls to be sent to another phone. Once activated, your calls will be sent to the forwarding number you request. To activate your Call Forwarding Service

  1. Dial *72
  2. Enter the phone number including the area code where you want your calls to be forwarded to (e.g. *72-555-355-3232) and press #
  3. You will hear the number you entered ring. When the call is answered, Call Forwarding is activated.
  4. If the call is not answered or the line is busy, hang up and call the number again within two minutes. You will hear two short tones telling you that Call Forwarding is activated.

Call Forwarding procedures may vary depending on the company you are using. If you have trouble completing the transfer, please contact your service provider or check the instructions on the website.

When Do You Answer My Company's Calls?

Calls are answered throughout the day depending on your needs. We have plans that include answering your calls 24 hours a day, 7 days a week and during holidays.

How Do You Know Incoming Calls Are For My Company vs Another?

Our answering service uses software that identifies the source of each incoming call and enables our agents to answer with the appropriate greeting, including the name of your company. The greeting can be customized in compliance with your instructions.

How Do I Receive My Messages?

Our clients can customize and choose the way their messages are delivered to them. The options are:

  • Text
  • Email
  • Fax
  • Voicemail
  • Group messaging

You can customize your plan and method of delivery at any time with the help of your Account Executive. Your messages can also be delivered to multiple on-call staff according to their schedules.

When you choose to supply us with your weekly or monthly schedule we will soft-code it into our system to minimize the risk of human error.

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Get Answers Today!

Best Answering Service & Virtual Receptionist Los Angeles

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