What to Look for in an Elective Surgery Answering Service
After a long halt due to the pandemic, elective surgeries are finally starting to make a comeback. Still, it will be a while before the rules of having a limited number of employees in the office are lifted. Meanwhile, your medical office has to do the same amount of work only with fewer resources.
Each day at a surgery center is filled with action in the operating rooms and activity at the check-in and check-out desk. One way to boost productivity and service while being understaffed due to quarantine is to use a surgery center answering service. Here are the qualities and services to keep in mind as you search for the best elective surgery answering service.
24/7 Answering Services
Patients and family members may wish to call into your office for a variety of reasons. If they do, they are unlikely to have the patience to leave messages or go through a menu directing them to choose the right option. In this case, a 24-hour answering service is a perfect solution. You can have peace of mind as your calls are answered around the clock by a call operator acting as an extension of your business.
Appointment Scheduling Services
Much of your office’s phone time probably goes into scheduling and re-scheduling appointments. As part of the answering service, your appointment scheduling service can relieve you of this task. The newest state-of-the-art systems will integrate seamlessly with your own databases, so no further data entry is necessary.
Emergency Medical Dispatch Service
When a patient is sent home after the elective surgery, they may have questions or even some issues later that day or at night. In that case, the medical emergency dispatch service has agents who will process urgent calls according to your triage protocol and script. Immediately after recording the message, they will forward it to the appropriate person via SMS, text, phone, or email.
Dedicated Healthcare Department
The highest level of care and service often begins with a voice on the phone. A professional medical answering service will have a dedicated healthcare department with highly-trained and compassionate call center operators. These operators will be trained in medical terminology, will know how to answer patients’ questions, and will be well familiar with the particular specifics of your business.
Compliance Measures in Place
Whoever you hire to answer your phones must fully comply with federal patient privacy regulations. It is crucial to hire a service that is 100% HIPAA compliant through its use of technology, security, and operational standards. Ensure that all call center operators have signed a strong privacy agreement and are trained in both HIPAA rules and Omnibus law.
If you are interested in finding out more about how an elective surgery answering service can help you, contact Answering365. We understand that you want to choose a service that cares about your patients. That is why our company takes the trust of its clients very seriously, and we are confident that our surgery center answering service will exceed your expectations. Contact us today to learn more or sign up for a free consultation. We are available 24/7 at 888-588-9800.
