Positive Impact of Call Answering Service on Your Company’s Bottom Line
If your company’s bottom line results are not were you want them to be, you are in a survival mode. According to the Small Business Administration (SBA), only about half of all businesses survive five years. Here are five ways that partnering with a call answering service can positively impact your business’ bottom line and its long-term survival.
Reduce Overhead
One of the most significant ways that a call answering service can impact your company’s bottom line is its ability to reduce your expenses. You have to pay for the service, but you will also save money through overhead reduction. You won’t have to pay someone in-house to answer your calls. That also means, you can eliminate the benefit costs and taxes associated with that position.
Re-focus Staff
When you partner with a professional answering service, your in-house staff will stop dealing with constantly ringing telephones. They will get back to doing their jobs, which could be greeting clients or handling other technical issues. When your staff is focused on their work and helping clients, your business will grow.
Expand your business hours
Clients get impatient if they can’t speak with you right away. Their schedule may not match your business hours. Using a call answering allows your company to be accessible to customers. A friendly call operator will answer your company’s phones 24/7, acting as an extension of your business.
Expand your services
In addition to reaching your business at any time of the day or night, a professional answering service can allow you to expand your services. It will bring in more revenue. An answering service can provide information about your business to callers, schedule appointments, and handle urgent calls through its emergency dispatch service.
Increase customer satisfaction
According to the Accenture study, 66% of customers will switch companies because of poor customer service. A call answering service will boost your company’s customer satisfaction rates, which will profoundly impact your business. Current clients will remain customers, and you will receive more new customers through referrals and favorable reviews.
By working with a call answering service like Answering365, you can focus on your core business, reduce your overhead, and maximize revenue.
Contact Answering365 at 888-988-5800 to find out how our award-winning call answering service can help boost your company’s bottom line.