A professional call answering and messaging service suitable for one or two message recipients or teams. The usual call length is 1 to 3 minutes, depending on complexity.
Virtual receptionist services with customized phone answering, scripts, lead capture, warm transfers, and messaging for multiple staff. Average call length is 2 to 5 minutes
Our virtual assistants will keep your CRM or EMR updated, more information captured from your callers, IT tickets created, calendar management, appointment bookings, cancellations, rescheduling and more.
We are here to provide your medical service a better and less stressful way to schedule appointments.
Patients need help at all time of the day and night. However, not everyone can afford a team of receptionists answering inbound calls for a practice especially after-hours. This is where we excel.
Outsourcing your patient recruitment to our HIPAA-compliant call center is a great way to keep your trial on track. Our team of experienced professionals can help you reach your recruitment targets and keep your study on schedule.
Every professional therapist struggles with calls. Yet, the profession demands every single call to be answered on time – especially if it is about existing or new customers trying to schedule appointments.
Patients make their first outreach to dental offices by phone. If they don’t reach a live person, they’re
likely to move on. You need overflow answering and scheduling so your practice stays busy.
Answering365 caters to a wide variety of industries. We can improve customer service, client satisfaction, and the bottom line for almost any business. We are your trusted communication partner.
Even In Your Busiest Times, We Have You Covered
In any business, things can go from quiet to hectic in just minutes. If you’re not prepared for those surges, you could miss calls and lose business. Over 67% of customers hang up the phone out of frustration if they get voicemail, making an answering service essential.
With our 24/7/365 answering service, you can trust that your calls will be answered and handled professionally even in the busiest times. Our telephone answering team is the first line of communication for hospitals, law offices, accountants, property managers, IT companies, real estate agents, and other professionals. We meet the highest customer service standards. We’ve even won awards for it.
Every Call is Important, But How Can You Answer Them All?
Maybe your company experiences high call volume, with more calls than your team can cover. Maybe you get urgent customer support requests that can’t wait, even if you’re on a job site or another line. For your customers, “Please leave a message” isn’t good enough. They want to speak to a live person. If they can’t get live a live person when they call, their confidence in you and your product is shaken. They may look for a competitor who offers a better experience. That leads to customer churn.
Prompt, reliable 24/7 answering makes you stand out from the competition and builds customer loyalty and trust. But maintaining staff for in-house call center is challenging and expensive. If you are not using an after-hours service, then your phones may be left uncovered in-house on weekends and holidays — or even when a single person on your team is out sick.
Relax, Answering365 Has You Covered
With a perfect call answering solution, you can rest assured that each call will be answered professionally, no matter how many come in. That’s the confidence what we provide. Our 24/7/365 answering services are built to your needs and are not a one-size-fits-all solution. We actively work with you to design answering solutions that match your customers’ needs. We function as an extension of your business, adding value to your service.
Our award-winning caller experience starts with our experienced agents. They handle your calls based on your custom specifications, integrating your support protocols into our system. They are experienced in technology and IT; they understand your industry and your needs.
Whether you are selling tech products, offering complex IT services, working with sick patients, handling job site our tech support and help desk answering service for IT firms lets you protect your profits and scale your business without sacrificing high-quality customer care. We also provide bilingual services that can keep you competitive.
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Answer 365 is very professional and keeps us up to date on calls that need immediate attention.
Excellent customer service and friendly, helpful staff. Great for reducing admin overhead or covering 24/7 calling
Excellent service! Professional, affordable, and 24/7. Thanks guys!
The call center staff are very professional and prompt. Thank you.
Great service and very professional. Highly recommended!
Great answering service, the patients love that they can speak to a live person and get quick results.
We have been using this service when it actually had another name - so for quite some time. Overall we are quite pleased. only issue is occasionally when we hand off coverage for the weekend - when the doctor is off call - all the operators somehow do not “get the message.” I do endorse them as a good service, their billing department is responsive - they just need a bit of a tweak in the training of their telephone operators with this “hnd off on weekends.” I would recommend them as reliable and responsive.
It has been my pleasure working with all of you throughout the years, and servicing Musician's Transfer, Inc. Very professional, and courteous to all who served us. THANK YOU, and continue with your professionalism. Cely Yim
Google rating score: 4.5 of 5, based on 24 reviews