Combining interactive voice response with a live answering service is: a productive method to properly route calls; schedule appointments; accept/provide clinical results; and, pre-screen prospective employees. Answering365 has the most up-to-date technology that is able to streamline the process and handle a large volume of callers with this combination system. Most callers are able to deal with their calls through our automated interactive voice response system. Our interactive voice response option provides streamlined communication for your callers round-the-clock, regardless if you're in or out. If a customer does have questions, a live agent is only the push of a button away. Have you noticed how many businesses have moved over to this system in the last couple of years? Clients need to know there'll always be someone to whom they can reach out. We provide that layer of backup . . . especially if the automated responses don't answer all the caller's concerns.
Your customers or patients want to save time. You want to save money while still serving them well. Since 1989, U.S.-based Answering365 call centers have been providing phone answering services to clients in business and healthcare that skillfully blend interactive voice response (IVR ) and live agents. An Interactive Voice Response system does many things well. Including: