Is Your Business Keeping Pace With Changing Technology Trends?
In recent years, our economy has shifted from industrial to tech-based. While this might seem obvious on the surface, only the most successful businesses have learned to embrace the latest tech innovations to grow a business. Tech can help a company provide top-level customer service, become more efficient, and boost profits. Here are several ways your business can incorporate changing technology trends to promote success. Some of them might be simple but not obvious.
Embrace Tech Through Online Tools
One way your company can move forward is by using more online tools for data storage. Doing business “in the cloud” is a practice that can provide your company with greater efficiencies. Cloud-based computing allows your business to store files and software applications on secure off-site servers. Your entire team will be able to access the information from anywhere and at any time, which is another added benefit.
Your company’s website functions are essential. No matter what kind of business you run, your website should be mobile-accessible. Most web searches today are done on mobile devices, so all websites should be mobile compatible. If your company takes payments, consider accepting mobile payment methods such as Apple Pay so that customers can pay quickly and with less hassle.
Use an Advanced Call Answering Service
There are several ways in which an advanced call answering service can help your company embrace technology and deliver better customer service. If you are using an antiquated phone messaging service with a menu tree, current and potential customers will become frustrated; many will probably hang up and never call back. Instead, use an advanced call answering service like the one provided by Answering365. Your company’s phones are answered 24 hours a day by a live call operator acting as an extension of your business.
A call answering service also delivers a higher level of security. You might think your company’s communications and data are secure, but the outdated technology could put you and your clients at risk. Only modern servers and encrypted software can protect your clients’ data and ensure you adhere to privacy laws. If you hire a call answering service, make sure that it is 100% HIPAA-compliant.
The common belief that technology is impersonal is only accurate to a certain degree. The right tools can help a company provide a more personalized experience. For example, using a call answering service can allow your company to deliver a better experience to new and potential clients. Answering365’s appointment scheduling service will schedule appointments, and their emergency dispatch service can handle potentially urgent calls. Our bilingual answering service can communicate with non-English speaking callers.
Today’s customers want the highest level of service possible, and a company that embraces technology has the best chance of delivering and finding lasting success. Contact Answering36 to learn more about how our call answering service can help your company achieve its goals. You can reach us at 888-588-9800 at any time of day and night.