Legal Answering Service

Whatever Help They Need, Your Callers Don’t Want to Wait. Our Trained Operators Pick Up Fast.

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You Demand
Flawless Service at
a Manageable Price

Calls from clients — and potential clients — can come in any time of day. Often, those calls come from people in a jam who need help right away. Other firms have 24/7 answering; you can’t afford not to.

Then, once those calls are answered, you need your messages routed quickly and accurately. You could staff your phones around the clock, but training and paying extra receptionists is a big expense.

Increase Your Productivity for the Entire Office

Our lawyer answering services are the perfect choice for your law office. With our service, every call is routed correctly. We make sure everyone calling your law office gets what they need, starting with their very first call. Our team has the most advanced, professional, and affordable legal intake service in the industry.

Perfect for law firms and attorneys, our service is designed to ensure that your callers, prospects, and clients never notice they are talking to your answering service.

Your Callers Want A Sympathetic Ear — Fast

Law firms and lawyers handle a wide range of issues, from divorce and adoption to immigration issues to civil litigation to criminal charges. Your callers may be facing liens, deportation, judgements or jail. They may be long-term clients you know well or new potential clients shopping for services. But whoever they are, they have some things in common: From their point of view, every call is important, and most are urgent.

They want to talk to a live person, not a voice mail system. They want to their call to be handled by a professional on your team, and they don’t want to sit on hold or be put off.

This is a challenge for you. Call volume is unpredictable and peak volume can require a lot of people covering the phones. But your resources are finite; you can’t hire enough staff to cover every call when things get busy, or cover off-hours, nights, weekends or holidays. You need to outsource some call answering but you need to manage costs.

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Answer Every Call, Help Every Client

Our legal receptionists offer professional representation, efficiency, and most importantly cut your labor costs. You won’t have to purchase or install any expensive equipment; we have all you need to deliver the responsive service your clients deserve.

Every client deserves professional legal support. Give your clients the help they need — at the time they need it. Let them speak to real people who will address their concerns efficiently and professionally, with sensitivity to your clients’ confidentiality.

Our Service Gives Your Firm a Polished Face

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24/7/365 answering ensures you don’t miss calls from clients or prospects

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Trained operators answer quickly and provide clients personal attention

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Plans and pricing tailored to your needs; no one-size-fits-all plans

Answering365’s Service Pays Off
For Your Office

01

Contain spending on your in-house reception staff and backup receptionists

02

Rest assured that every call is answered, 24/7/365

03

Impress potential clients and improve customer service

Our Flexible Plans Include

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24-hour live telephone coverage

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Plans and pricing customized to your needs

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Bilingual, English/Spanish operators

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Calls answered according to your scripts and protocols

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Messages delivered by text, email or other methods, as you prefer

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Urgent calls relayed to your on-call team

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Appointment scheduling through your cloud-based software (Optional)

Our Legal Clients Judge Answering365 a Boon for Their Business

Michael Morgan
Michael Morgan
2022-10-19
Answer 365 is very professional and keeps us up to date on calls that need immediate attention.
Ned Ramsay
Ned Ramsay
2022-05-17
Excellent customer service and friendly, helpful staff. Great for reducing admin overhead or covering 24/7 calling
Veronica Bell
Veronica Bell
2021-02-25
Excellent service! Professional, affordable, and 24/7. Thanks guys!
Patty Wagenhofer
Patty Wagenhofer
2021-02-13
The call center staff are very professional and prompt. Thank you.
Arbi Melikian
Arbi Melikian
2021-02-01
Great service and very professional. Highly recommended!
Donna McCandless
Donna McCandless
2021-01-20
Great answering service, the patients love that they can speak to a live person and get quick results.
Amy Hendel
Amy Hendel
2021-01-16
We have been using this service when it actually had another name - so for quite some time. Overall we are quite pleased. only issue is occasionally when we hand off coverage for the weekend - when the doctor is off call - all the operators somehow do not “get the message.” I do endorse them as a good service, their billing department is responsive - they just need a bit of a tweak in the training of their telephone operators with this “hnd off on weekends.” I would recommend them as reliable and responsive.
C Y
C Y
2020-12-30
It has been my pleasure working with all of you throughout the years, and servicing Musician's Transfer, Inc. Very professional, and courteous to all who served us. THANK YOU, and continue with your professionalism. Cely Yim

F.A.Q.

Do I Need An Answering Service?

Constantly answering the phones can become extremely time consuming for you and your team; it can be distracting and negatively impact your company’s productivity.

If any of the following statements are true for you, chances are it’s time to hire a professional answering service to handle your calls and messages:

  • You have difficulty answering all of your calls.
  • You find yourself having to check your voicemail all day long.
  • There are times when your voicemail is full.
  • Some of your employees are tied up answering the phone.
  • Your phone rings for a longtime before somebody can answer it.
  • You have trouble delivering the messages to the right people on time.
  • You have to make separate calls to a list of people to deliver the same message.
  • You are wondering if it would be easier and more cost-effective to hire an answering service than to have a full- or even part-time employee to do it.
How Do I Select An Answering Service?

With all the choice available today, choosing an answering service can become frustrating and time-consuming. It is important to pick a company you like, but it is even more important to pick a company that your customers will feel comfortable with. A call center’s job is to interact with your callers, so it is necessary that the service you choose is able to relate to them on a professional level.

These are our suggestions to help you choose the best answering service for your company:

  • Go with an answering service that specializes in your industry. You have a question about a product and then you call customer service to find out that the call center is located somewhere off-shore and the agent you are talking to is completely unfamiliar with the company and its business? It happens more and more often these days, and it doesn’t make you at all confident that your problem will be solved or that your question will be answered correctly.
  • Choose an answering service for your industry. Make sure that the service you hire has experience in your industry, is familiar with issues that could arise and is equipped with the appropriate terminology. These assets can go a long way in building your callers’ and customers’ confidence.
  • Make sure it is 24/7. When hiring an answering service, make sure it is always available, and that if someone calls your business in the middle of the night, there will be representatives waiting to answer, take a message, and deliver it to the appropriate location immediately or at the time you indicate.
  • Look for dedication and care. The answering service you choose will become extension of your company. Make sure the service you hire is ready to represent you with just as much dedication and care as if you would.
How Do I Forward My Lines To Your Answering Service?

You can activate Call Forwarding whenever you want your calls to be sent to another phone. Once activated, your calls will be sent to the forwarding number you request. To activate your Call Forwarding Service

  1. Dial *72
  2. Enter the phone number including the area code where you want your calls to be forwarded to (e.g. *72-555-355-3232) and press #
  3. You will hear the number you entered ring. When the call is answered, Call Forwarding is activated.
  4. If the call is not answered or the line is busy, hang up and call the number again within two minutes. You will hear two short tones telling you that Call Forwarding is activated.

Call Forwarding procedures may vary depending on the company you are using. If you have trouble completing the transfer, please contact your service provider or check the instructions on the website.

When Do You Answer My Company's Calls?

Calls are answered throughout the day depending on your needs. We have plans that include answering your calls 24 hours a day, 7 days a week and during holidays.

How Do You Know Incoming Calls Are For My Company vs Another?

Our answering service uses software that identifies the source of each incoming call and enables our agents to answer with the appropriate greeting, including the name of your company. The greeting can be customized in compliance with your instructions.

How Do I Receive My Messages?

Our clients can customize and choose the way their messages are delivered to them. The options are:

  • Text
  • Email
  • Fax
  • Voicemail
  • Group messaging

You can customize your plan and method of delivery at any time with the help of your Account Executive. Your messages can also be delivered to multiple on-call staff according to their schedules.

When you choose to supply us with your weekly or monthly schedule we will soft-code it into our system to minimize the risk of human error.

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Get Answers Today!

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