Your Essential Business Needs Virtual Receptionist Services
If you own or manage an essential business, then you know that good patient service is crucial to your success. Patients need and have come to expect round-the-clock access to your practice – no matter the time or where they are. To meet the increasing demands on you, you need a reliable solution in place. That’s where virtual receptionists come in. A virtual is a live professional who answers your calls, books appointments, and provides first-tier support for your patients – even outside of regular office hours and at a fraction of the cost of in-house staff. With a virtual receptionist, you can be assured that your patients will be cared for no matter what. If you are looking to improve patient care while saving your practice money, then keep reading.
How can a virtual receptionist really benefit my practice?
1 – COST
Let’s get to the point! Consider the cost for one employee’s health care benefits which an employer can expect to pay 83% of those premiums and that employees hourly wage, paid sick days (in some states) and paid vacation (in most states). You got a number in your head? Now factor in the cost of managing that awesome employee and supplying office space; it becomes clear that whenever possible a virtual receptionist may be the answer.
2 – EASE OF TRANSFER
When you get into the office and before you start returning calls from last night, hit *72 or #83 or whatever it takes to “forward” your lines. You do this with the knowledge that your trained virtual receptionist is ready to pick up any business call. Some phone providers make it easier than that. You can set up auto-forwarding with many providers. If you are running late to the office, this feature takes the pressure of manually forwarding off the table. Slow down and get that morning cup of coffee that you deserve. Your phones and your business are in good hands.
3 – TRAIN ONCE
That wonderful receptionist you hired has found another job in her field of passion. Well, back to the classifieds or maybe not. With a virtual receptionist there is no need for re-hiring or re-training. If your receptionist is sick and a temp comes in, your morning may be spent showing him or her around your phone system and office protocols; not with a virtual receptionist. Get a call center that understands your business and you will have an entire staff that can “speak“ your language and take sick days out of the equation.
4 – VOICE OF PROFESSIONALISM
Running your business should not include you answering every call. Now, don’t get me wrong – you are the face of the company, but you don’t have to be the “voice” of the company. A knowledgeable and friendly voice on the phone goes a long way to putting the caller at ease. A virtual receptionist gives you that professional polish that most people come to expect when they call a business. Remember, when someone calls your business they may not know your staff size or office square footage, but they do recognize professionalism. In a kind voice ready to assist them.