For Companies That Provide Restoration Services, Every Call is Critical
The climate is becoming more and more unpredictable every year. Now we all have to rethink the way we protect ourselves and our property. The areas far away from water now might get flooded while rivers are drying out and fires are becoming more frequent.
These changes affect everyone. We used to never think of having a restoration company’s phone number on speed dial. Now we need their services quite frequently, and it’s usually urgent.
Your restoration business is becoming more and more essential. Missing a call for a restoration job can be costly for your company Many people will hire the first business that answers the phone. Here are several ways a restoration answering service can help you grab each of those calls and boost your bottom line.
24/7 Answering Services
Disaster can strike any time of the day or night. When a potential client needs help with a home or business restoration, they’ll probably start calling right away instead of waiting until morning. If they dial your number and get a voicemail, they’ll continue the search until they reach someone who answers the phone.
A 24/7 answering service, like the one provided by Answering365, will have live call operators. We are ready to answer your company’s phones around the clock. When someone calls for assistance, they will reach a friendly and knowledgeable operator who will act as an extension of your business.
Emergency Dispatch Services
If any calls can wait until the next day, your answering service will schedule a service appointment on your behalf. Emergencies happen, however, and Answering365’s call dispatch service can provide triage for those calls according to your specifications. If a call should be escalated, you will receive a notification via email, SMS, or a forwarded call.
Bilingual Answering Services
A significant percentage of our population today is Hispanic not fluent in English. Your business might miss serving this part of the community unless you can communicate with these customers. Answering365’s bilingual English-Spanish answering service can speak to these clients and schedule appointments or provide information.
Sometimes businesses don’t’ even realize how much money they are losing each month by having to answer their own phones. They have to stop working to answer each call and it’s destructing. When you have to pay a staff member to answer your phones, you are also paying for training, sick and vacation time, and health benefits. Hiring an answering service allows you to eliminate these overhead costs and only pay for the services. Answering365 has saved its clients an average of $2.8 million each month.