A professional call answering and messaging service suitable for one or two message recipients or teams. The usual call length is 1 to 3 minutes, depending on complexity.
Virtual receptionist services with customized phone answering, scripts, lead capture, warm transfers, and messaging for multiple staff. Average call length is 2 to 5 minutes
Our virtual assistants will keep your CRM or EMR updated, more information captured from your callers, IT tickets created, calendar management, appointment bookings, cancellations, rescheduling and more.
We are here to provide your medical service a better and less stressful way to schedule appointments.
Patients need help at all time of the day and night. However, not everyone can afford a team of receptionists answering inbound calls for a practice especially after-hours. This is where we excel.
Outsourcing your patient recruitment to our HIPAA-compliant call center is a great way to keep your trial on track. Our team of experienced professionals can help you reach your recruitment targets and keep your study on schedule.
Every professional therapist struggles with calls. Yet, the profession demands every single call to be answered on time – especially if it is about existing or new customers trying to schedule appointments.
Patients make their first outreach to dental offices by phone. If they don’t reach a live person, they’re
likely to move on. You need overflow answering and scheduling so your practice stays busy.
As a doctor or a medical professional your work doesn’t necessarily stop when your office closes.
After-hours, weekends, holidays, and emergency calls happen when you’re out of the office. Emergency calls going to voicemail or worse, missed calls increase your risk due to a lack of patient care.
Live-Voice Answering Service for Your Patients
Our 24/7/365 live answering service is the simple solution for compliance and patient needs.
Instead of a computer-generated voice, a compassionate, professional answering service with experienced operators on the other end of the line gives your patients peace of mind.
Our HIPAA Compliant Medical Call Center Provides Complete Patient Solutions
The security and privacy of Protected Health Information (PHI) has evolved over the past several years with the addition of the HITECH and Omnibus to HIPAA.
Every medical facility needs to have details of the patient’s medical conditions, healthcare treatments, and contact billing information should be secure and more private.
As a HIPAA-compliant call center, our team of professionals provide call services with secure technology and encrypted message delivery for parties who access PHI. This is what has made Answering365 one of the top-rated services in the United States — and positioned us as an industry leader.
We Offer More Hours of Coverage Than An In-House Staff
At Answering365, we pride ourselves on providing complete patient services. From setting appointments, confirmations, and urgent dispatching, our team can assist you in operating a responsive medical clinic.
Our plans can be customized to meet the particular needs of your medical clinic. When no one has time to spare waiting on hold, we work diligently to deliver a rapid response and ensure that your patients have someone to turn to — 24/7/365.