Medical Clinic Call Center Services
When patients call they should be able to speak with someone at your medical clinic right away. This is the primary reason why medical clinics require an answering service.
As a doctor or a medical professional, you already know that even though you provide hours of care to your patients throughout the week, your work doesn’t necessarily stop when your office closes.
After-hours, weekends, holidays and emergency calls happen when you’re out of the office. Missing these calls or worse, yet directing them to your voicemail is a clear sign your medical clinic isn’t responsive and increases your risk due to lack of patient care.
Live-Voice Answering Service for Your Patients
People contact clinics because of pressing medical issues. In times like these, they obviously need your help. As you probably know, reaching an automated service or voicemail in events like these can escalate the uneasiness and make people feel worse.
The simple solution to this problem is to offer live answering support which work around the clock and can always assist your patients with their needs and concerns. Instead of an automatic and computer-generated voice, it is wise to invest in a compassionate, professional answering solutions with real and experienced operators on the other end of the phone.
Our HIPAA Compliant Medical Call Center Provides Complete Patient Solutions
The security and privacy of Protected Health Information (PHI) were strengthened over the past many years with the addition of the HITECH and Omnibus and their relation to HIPAA. Currently, every medical facility needs to have details of patient’s medical conditions as well as healthcare treatments, contact/billing information — all of which should be secure and more private than ever before.
Due to required HIPAA security, every call center and answering service had to redesign their services. As a HIPAA-compliant call center, our team of professionals provides call services with secure technology and message delivery for parties whom access PHI.
This is what has made Answering365 one of the top-rated services in the United States — and positioned us as an industry leader.
We Offer More Hours of Coverage Than ANY Daily Staff
At Answering365, we pride ourselves on providing complete patient services. From setting appointments, confirmations and urgent dispatching, our team can do more in assisting you with operating a responsive medical clinic.
And the best part?
All of our plans can be customized to meet the particular needs of your medical clinic. When no one has time to spare waiting on hold, we work diligently to ensure a rapid response and make sure that your patients have someone to turn to — 24 hours a day and 7 days a week.
Why choose Answering365?
Call Today for Our New Client Specials!
Our emergency dispatch services includes many features such as:
- Locating and managing on-call technicians and dispatching them where needed.
- Following your script and triage protocol with precision.
- Documenting the call and the outcome.
- Processing messages through multiple channels (i.e., phone, text, SMS, email, voicemail, and other wireless devices.
Call Answering365 today to schedule a free consultation that will show you how effective we can be in helping you increase your business. Our success depends on your success; we stake our reputation on it. Don’t lose another call to your competitor. Join our winning team today and take pride in the service-excellence we offer.