mental health

Mental Health Answering Services

Asking for help is hard, we can make it easier

Seeking help for Mental Health issues are is painful. Voice mail can be enough to push patients away. Answering 365’s agents make sure they reach a live, compassionate voice.

A client’s first phone call to a therapist is critical.

Dialing a therapist is never easy for patients. They often hesitate to make the call at all and may feel insecure about asking for help.

You know this well from experience. As a mental health provider, you pride yourself on handling patients sensitively. You know that sending those outreach calls to voicemail just complicates patients’ search for help. Failing to answer calls on time can harm your business, lower your revenue, and make you disappear among your competitors.

Answering365’s dedicated service helps you ensure all your patients, including new ones, get VIP treatment when they call your office. Our compassionate, highly-trained call agents can schedule appointments, forward calls, take notes, inform new callers about your services, and do it while you are doing what you are best at – providing great therapy for your patients.


Your Calls Must Be Handled With Sensitivity and Compassion Problem-Solution

Every professional therapist struggles with calls. Yet, your profession demands every single call be answered on time.

When your patients are in crisis, lives might hang in the balance. In those moments, your answering service becomes a lifeline. But even callers who not in crisis, but seeking help for the first time, may be uncertain about seeking help at all. Their first encounter with your practice can make all the difference. Even appointment scheduling is crucial — you need your calendar filled to you are making the best use of your time, but never double-booked. You want to be busy, but not overwhelmed, so you have the time to provide great care.

That’s why therapists like you need answering services that work around the clock, during weekends, holidays, and after the regular working hours. You need compassionate, sensitive professionals greeting your patients and potential patients, along with full HIPAA compliance and confidentiality.

Answering365’s award-winning answering services for therapists are tailored to your needs and the needs of your patients. Whether we are manning crisis hotlines, providing emergency support or simply scheduling appointments, we free up you and your team up to work with patients and provide better care. We are available 24/7/365 with operators fluent in English and Spanish.

Our plans are flexible and affordable. We more than pay for ourselves with your improved patient satisfaction, peace of mind and extra time.

100% HIPAA Compliant Answering Services

The[DC1] Health Insurance Portability and Accountability Act (HIPAA) for doctors and medical professionals requires that patient health information (PHI) always be safe and secure. HIPAA regulations, as well as the regulations within the HIPAA HITECH security rule, apply to everyone in the healthcare industry and the associates they are working with. That’s why your therapy practice must choose HIPAA compliant answering services.
Answering365 is has long been a leader in HIPAA compliant answering services. Since 1989, we have helped medical professionals with our HIPAA and HITECH compliant call agents, so you can be sure your calls will be answered by an experienced team. Regulations change annually, but our team is HIPAA re-certified every year, so we’re always current. With us, you have an extension of your practice to manage your calls and professionally interact with your patients.

For urgent calls, our team of HIPAA-compliant agents will contact the right on-call person for the right reason at the right time and at the correct location. Our agents are trained to respond immediately to time and mission-critical situations with attention to detail and follow-through. When a message is sufficient, we provide transmission and exchange of messages with PHI, using secure, encrypted, one-click options for retrieving your messages.


24/7/365 answering in English and Spanish


Calls handled with your scripts and protocols, including forwarding emergencies to your on-call and secure delivery of messages.


Flexible plans tailored to your practice and needs to keep costs within your budget.

Answering365 benefits your practice with:

Peace of mind

Confidence and peace of mind, knowing all calls are handled

Lower staffing costs

We manage your calls for less than

Better patient satisfaction

More referrals and more new patients

Praise From Our Customers

Michael Morgan
Michael Morgan
Answer 365 is very professional and keeps us up to date on calls that need immediate attention.
Ned Ramsay
Ned Ramsay
Excellent customer service and friendly, helpful staff. Great for reducing admin overhead or covering 24/7 calling
Veronica Bell
Veronica Bell
Excellent service! Professional, affordable, and 24/7. Thanks guys!
Patty Wagenhofer
Patty Wagenhofer
The call center staff are very professional and prompt. Thank you.
Arbi Melikian
Arbi Melikian
Great service and very professional. Highly recommended!
Donna McCandless
Donna McCandless
Great answering service, the patients love that they can speak to a live person and get quick results.
Amy Hendel
Amy Hendel
We have been using this service when it actually had another name - so for quite some time. Overall we are quite pleased. only issue is occasionally when we hand off coverage for the weekend - when the doctor is off call - all the operators somehow do not “get the message.” I do endorse them as a good service, their billing department is responsive - they just need a bit of a tweak in the training of their telephone operators with this “hnd off on weekends.” I would recommend them as reliable and responsive.
It has been my pleasure working with all of you throughout the years, and servicing Musician's Transfer, Inc. Very professional, and courteous to all who served us. THANK YOU, and continue with your professionalism. Cely Yim

Answering365’s Medical Answering Plans Include


Operators available 24/7/365.


All operators HIPAA compliant, re-certified annually.


Calls answered with your script and triage protocol with precision.


Precision triage protocol following your script


Encrypted messages delivered as you want phone, text, SMS, email, voicemail


Customizable service plans


Bilingual Spanish/English answering.


Award-winning customer service.


Services customized for your practice


Calls and outcomes documented


Bilingual English/Spanish agents


Appointment scheduling via your cloud-based calendar (Optional)


Do I Need An Answering Service?

Constantly answering the phones can become extremely time consuming for you and your team; it can be distracting and negatively impact your company’s productivity.

If any of the following statements are true for you, chances are it’s time to hire a professional answering service to handle your calls and messages:

  • You have difficulty answering all of your calls.
  • You find yourself having to check your voicemail all day long.
  • There are times when your voicemail is full.
  • Some of your employees are tied up answering the phone.
  • Your phone rings for a longtime before somebody can answer it.
  • You have trouble delivering the messages to the right people on time.
  • You have to make separate calls to a list of people to deliver the same message.
  • You are wondering if it would be easier and more cost-effective to hire an answering service than to have a full- or even part-time employee to do it.
How Do I Select An Answering Service?

With all the choice available today, choosing an answering service can become frustrating and time-consuming. It is important to pick a company you like, but it is even more important to pick a company that your customers will feel comfortable with. A call center’s job is to interact with your callers, so it is necessary that the service you choose is able to relate to them on a professional level.

These are our suggestions to help you choose the best answering service for your company:

  • Go with an answering service that specializes in your industry. You have a question about a product and then you call customer service to find out that the call center is located somewhere off-shore and the agent you are talking to is completely unfamiliar with the company and its business? It happens more and more often these days, and it doesn’t make you at all confident that your problem will be solved or that your question will be answered correctly.
  • Choose an answering service for your industry. Make sure that the service you hire has experience in your industry, is familiar with issues that could arise and is equipped with the appropriate terminology. These assets can go a long way in building your callers’ and customers’ confidence.
  • Make sure it is 24/7. When hiring an answering service, make sure it is always available, and that if someone calls your business in the middle of the night, there will be representatives waiting to answer, take a message, and deliver it to the appropriate location immediately or at the time you indicate.
  • Look for dedication and care. The answering service you choose will become extension of your company. Make sure the service you hire is ready to represent you with just as much dedication and care as if you would.
How Do I Forward My Lines To Your Answering Service?

You can activate Call Forwarding whenever you want your calls to be sent to another phone. Once activated, your calls will be sent to the forwarding number you request. To activate your Call Forwarding Service

  1. Dial *72
  2. Enter the phone number including the area code where you want your calls to be forwarded to (e.g. *72-555-355-3232) and press #
  3. You will hear the number you entered ring. When the call is answered, Call Forwarding is activated.
  4. If the call is not answered or the line is busy, hang up and call the number again within two minutes. You will hear two short tones telling you that Call Forwarding is activated.

Call Forwarding procedures may vary depending on the company you are using. If you have trouble completing the transfer, please contact your service provider or check the instructions on the website.

When Do You Answer My Company's Calls?

Calls are answered throughout the day depending on your needs. We have plans that include answering your calls 24 hours a day, 7 days a week and during holidays.

How Do You Know Incoming Calls Are For My Company vs Another?

Our answering service uses software that identifies the source of each incoming call and enables our agents to answer with the appropriate greeting, including the name of your company. The greeting can be customized in compliance with your instructions.

How Do I Receive My Messages?

Our clients can customize and choose the way their messages are delivered to them. The options are:

  • Text
  • Email
  • Fax
  • Voicemail
  • Group messaging

You can customize your plan and method of delivery at any time with the help of your Account Executive. Your messages can also be delivered to multiple on-call staff according to their schedules.

When you choose to supply us with your weekly or monthly schedule we will soft-code it into our system to minimize the risk of human error.

Service With a Smile

Now is the time to make a great first impression and never miss a call from potential and existing patients! For more information about our dental answering service, contact us today.