Our Company

HIPAA
COMPLIANCE

we are HIPAA compliant in systems, hardware, software, internal procedures and training

Our HIPAA compliant answering service team is proficient in all matters of PHI and patient care. Our level of training in compassionate patient communication and call triage creates an environment of excellence in service and care.

PROFESSIONALLY
TRAINED AGENTS

our training is secod to none because our clients deserve the very best quality service

Our dedicated medical agents set us apart from other traditional answering services. We are committed to finding, training, and retaining top caliber talent.

BILINGUAL
STAFF

we have staff fluent in both spanish and english

We have at our disposal agents who are fluent in both Spanish and English. Each has been specifically selected based on their articulate language skills, technological training, and the smile in their voice.

US
BASED

we are an american company based in los angeles, but covering hundres of cities around the united states

Based in Los Angeles with a presence in hundreds of cities around nation we know the value of serving our clients while assisting their patients where they live.

 

WHY CHOOSE ANSWERING 365

  • Award winning answering service and call center
  • Fastest pick-up times in the industry
  • Lowest staff turn-over
  • Full time quality control department
  • Emergency response specialists
  • Custom account and software design
  • Advanced on-call roster services
  • Proprietary software and in-house IT department
  • Advanced Technology partners
  • Implementation of secured "HIPAA COMPLIANT" technology



OUR COMPANY

Based in Los Angeles, CA, Answering365 is a nationwide award winning premier answering service and call center. For over 25 years, we have been a full service provider of inbound calls, messaging, urgent dispatch and other call center services available 24/7/365.

Founded in 1989 by Ms. Sylviane Herzog, Answering365 is focused solidly on providing top quality tele-messaging services to the medical community which is one of the most quickly evolving, most complex and demanding industries in the universe of technology.

Answering365 provides tele-messaging services to hundreds of clients who depend on our professionalism, accuracy, attention to details, and also our compassion and bedside manners. Our call processing answering service systems, state-of-the-art technology platforms and rigorous training methods maximize our ability to handle all of our clients' answering service needs.

We know that only when we hire the best people we can expect you to make us an extension of your business. That is why we established a company that possesses special skills for finding, training, and retaining top-caliber talent. Answering365 has grown consistently year after year, serving many successful businesses from start-ups to multinational operations nationwide.

Due to our impressive service record, Answering365 has also won the Award of Excellence eight times over the last 10 years, bestowed by the only industry-accredited association, ATSI (Association of TeleServices International) and CAM-X (Canadian Call Management Association)

From the first time we meet with you, our priority is to understand your business, its culture, its personality, and the issues you are trying to resolve by hiring us. We strongly believe that every client is unique and no single solution can work for everyone. It's that personalized attention to detail that sets the tone for how we work for you. We also know that doctors and patients' needs don't limit themselves to the hours of "9 to 5" that is why we are here for you when you need us the most: every moment of every day.