A product recall is really the opportunity to talk one-on-one with your customers, engaging in a conversation that satisfies their needs and leaves them with the utmost confidence in your business. When forming your crisis management strategy keep in mind that your call center will provide the first point of communication with your brand and the consumer.
Our team will work around the clock to ensure you and your brand convey a professional, responsible, and appropriate reaction to unexpected situations. Answering365's Product Recall team conducts (through scripting and tone) that your company is truly sorry, and you do care about the trouble (and expense) you've caused them, offering assurances that you'll make sure the same event won't happen again. The type of response we present is based around the voice of your company and your products. Our agents are trained to allay any negative potential with our professional discretion and courteous manner.
When forming your crisis management strategy, your call center will provide the first point of communication with your brand and the consumer. If you operate your call center in-house, you will probably be overwhelmed with the sheer call volume that will ensue after a product recall is ordered.
The costs to hire in-house call center agents after a product recall in a timely fashion may be insurmountable. Additionally, the brick and mortar cost of an in-house call center operation is an unnecessary expense you can avoid by outsourcing your call center services.
Answering365's Product Recall Call Center will provide the following services:
The issue of "whistleblowers" needs to be addressed here. Our hotline services can also help you quickly detect and prevent product recalls by enabling employees to report in confidence--through our trusted third-party hotlines--suspected flaws, damage, even tampering (e.g. in design, manufacturing, handling, shipping and distribution. You will get these reports ASAP for immediate action). This is a good way, in a business sense, to do the right thing (and blow away some blues, too).
Times change fast, and product recall alerts can be spread rapidly through many channels in today's world:
Call Answering365 today to schedule a free trial that will show you how effective we can be in helping increase your business. Our success depends on your success, and we base our reputation on it. Don't lose another call to your competitor. Align with our award-winning team and enjoy the peace of mind that our excellent service delivers.