Property Management Answering Services

Our experienced call agents will keep your tenants and clients happy by handling calls 24/7, screening maintenance requests and escalating genuine emergency calls.

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Your Workdays Never End

In the property management business, you know every call matters. You don’t know who might be calling or what they might need. When the phone rings, you don’t know whether it’s really urgent or something that can wait. You need to pick up, but how often have you been awakened in the middle of the night by a tenant calling about an “emergency” that you feel is routine? In your world, this happens all the time.

You need a professional and knowledgeable call service whose agents know how to deliver exceptional tenant service, determine the difference between a routine call and a true emergency, and handle the call accordingly.

Your Phone Can Ring Almost Anytime, About Almost Anything

You never know who might be calling when the phone rings. You may hear from tenants about urgent maintenance, and you need to keep the problem from escalating. At the same time, you need to keep tenants satisfied. Consistent tenant satisfaction translates to lease renewals, rented properties, low vacancy rates and better referrals. When it comes to filling vacancies, 82% of property managers rely on referrals as their primary source of new rentals.

Or you may hear from your own clients, such as the property owner, or the homeowner’s association. To keep them happy and sustain property values, you need to keep the property in great shape and looking great.

They don’t want voice mail; they want someone who will answer their questions about a specific property, deliver an exceptional caller experience and respond to their queries immediately. When it comes to lead capture, timing is everything.

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We’re There to Provide Quick and Accurate Assistance, Anytime

When trust your calls to Answering365, they’re answered by professional, experienced property management call agents, 24/7/365. We know how to provide your tenants with quick and considerate assistance whenever the phone rings. We screen your calls, so they’re handled the way you choose, according to your scripts and preferences.

We can take a message about non-emergency calls, then deliver it by your preferred method. We can forward emergency calls or contact you about them.

Prospective tenants get a warm, welcoming experience that reassures them about their future home. Your clients get responsive answering so they know you are taking care of them.

We do all this for less than it would cost you to have staff covering the phones 24/7/365. Every dollar that you save in administration costs is a dollar that you can spend delivering the services that your tenants need.

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24/7/365 call answering: Bilingual agents handle calls any time, day or night

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Services and plans tailored to your needs

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Calls screened and messages delivered per your protocols

Answering365 brings exceptional benefits to your business

01

Improved tenant satisfaction helps with online reviews and attracts better prospective tenants

02

Peace of mind, knowing your calls are handled promptly and professionally, no matter when they come in

03

More time for yourself and your business, less time managing phone calls

Property managers vouch for their partnership with Answering365

Michael Morgan
Michael Morgan
2022-10-19
Answer 365 is very professional and keeps us up to date on calls that need immediate attention.
Ned Ramsay
Ned Ramsay
2022-05-17
Excellent customer service and friendly, helpful staff. Great for reducing admin overhead or covering 24/7 calling
Veronica Bell
Veronica Bell
2021-02-25
Excellent service! Professional, affordable, and 24/7. Thanks guys!
Patty Wagenhofer
Patty Wagenhofer
2021-02-13
The call center staff are very professional and prompt. Thank you.
Arbi Melikian
Arbi Melikian
2021-02-01
Great service and very professional. Highly recommended!
Donna McCandless
Donna McCandless
2021-01-20
Great answering service, the patients love that they can speak to a live person and get quick results.
Amy Hendel
Amy Hendel
2021-01-16
We have been using this service when it actually had another name - so for quite some time. Overall we are quite pleased. only issue is occasionally when we hand off coverage for the weekend - when the doctor is off call - all the operators somehow do not “get the message.” I do endorse them as a good service, their billing department is responsive - they just need a bit of a tweak in the training of their telephone operators with this “hnd off on weekends.” I would recommend them as reliable and responsive.
C Y
C Y
2020-12-30
It has been my pleasure working with all of you throughout the years, and servicing Musician's Transfer, Inc. Very professional, and courteous to all who served us. THANK YOU, and continue with your professionalism. Cely Yim

Answering 365 plans for property management include

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24/7/365 call answering

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Plans and pricing customized to your needs

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Bilingual, English/Spanish operators

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Calls answered according to your scripts and protocols

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Messages delivered by text, email or other methods, as you prefer

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Urgent calls relayed to your on-call team

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Appointment scheduling through your cloud-based software (Optional)

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24/7/365 availability

F.A.Q.

Do I Need An Answering Service?

Constantly answering the phones can become extremely time consuming for you and your team; it can be distracting and negatively impact your company’s productivity.

If any of the following statements are true for you, chances are it’s time to hire a professional answering service to handle your calls and messages:

  • You have difficulty answering all of your calls.
  • You find yourself having to check your voicemail all day long.
  • There are times when your voicemail is full.
  • Some of your employees are tied up answering the phone.
  • Your phone rings for a longtime before somebody can answer it.
  • You have trouble delivering the messages to the right people on time.
  • You have to make separate calls to a list of people to deliver the same message.
  • You are wondering if it would be easier and more cost-effective to hire an answering service than to have a full- or even part-time employee to do it.
How Do I Select An Answering Service?

With all the choice available today, choosing an answering service can become frustrating and time-consuming. It is important to pick a company you like, but it is even more important to pick a company that your customers will feel comfortable with. A call center’s job is to interact with your callers, so it is necessary that the service you choose is able to relate to them on a professional level.

These are our suggestions to help you choose the best answering service for your company:

  • Go with an answering service that specializes in your industry. You have a question about a product and then you call customer service to find out that the call center is located somewhere off-shore and the agent you are talking to is completely unfamiliar with the company and its business? It happens more and more often these days, and it doesn’t make you at all confident that your problem will be solved or that your question will be answered correctly.
  • Choose an answering service for your industry. Make sure that the service you hire has experience in your industry, is familiar with issues that could arise and is equipped with the appropriate terminology. These assets can go a long way in building your callers’ and customers’ confidence.
  • Make sure it is 24/7. When hiring an answering service, make sure it is always available, and that if someone calls your business in the middle of the night, there will be representatives waiting to answer, take a message, and deliver it to the appropriate location immediately or at the time you indicate.
  • Look for dedication and care. The answering service you choose will become extension of your company. Make sure the service you hire is ready to represent you with just as much dedication and care as if you would.
How Do I Forward My Lines To Your Answering Service?

You can activate Call Forwarding whenever you want your calls to be sent to another phone. Once activated, your calls will be sent to the forwarding number you request. To activate your Call Forwarding Service

  1. Dial *72
  2. Enter the phone number including the area code where you want your calls to be forwarded to (e.g. *72-555-355-3232) and press #
  3. You will hear the number you entered ring. When the call is answered, Call Forwarding is activated.
  4. If the call is not answered or the line is busy, hang up and call the number again within two minutes. You will hear two short tones telling you that Call Forwarding is activated.

Call Forwarding procedures may vary depending on the company you are using. If you have trouble completing the transfer, please contact your service provider or check the instructions on the website.

When Do You Answer My Company's Calls?

Calls are answered throughout the day depending on your needs. We have plans that include answering your calls 24 hours a day, 7 days a week and during holidays.

How Do You Know Incoming Calls Are For My Company vs Another?

Our answering service uses software that identifies the source of each incoming call and enables our agents to answer with the appropriate greeting, including the name of your company. The greeting can be customized in compliance with your instructions.

How Do I Receive My Messages?

Our clients can customize and choose the way their messages are delivered to them. The options are:

  • Text
  • Email
  • Fax
  • Voicemail
  • Group messaging

You can customize your plan and method of delivery at any time with the help of your Account Executive. Your messages can also be delivered to multiple on-call staff according to their schedules.

When you choose to supply us with your weekly or monthly schedule we will soft-code it into our system to minimize the risk of human error.

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Get Answers Today!

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