Real Estate Answering Services

Real Estate Pros Are Always on the Go. We Make Sure They Never Miss a Call

Sometimes it feels like you have to be everywhere and do everything all at the same time. Answering365 lets you focus on what you do best, while we handle the multitasking.

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Always Away From the Office, Forever on Call

As a real estate professional, you probably spend most of your time outside the office. You’re meeting clients, showing homes or driving from appointment to appointment. Your office phone and cell phone are probably ringing with calls from prospective buyers. If you miss those calls, you miss business.

This is why real estate answering services are important — doing everything that you need from taking messages, capturing leads, and setting appointments. But you can’t do it all yourself and hiring more people just to field calls strains your budget.

You need a team that can answer your phones, schedule your appointments, share information about listings, capture new leads and respond to general questions about your real estate services. If you can’t keep up, an outsourced answering service is an efficient answer.

You Can Only Multi-task So Much

As a real-estate pro, you have so many things to handle, in and out of the office. You have to visit properties, hold open houses, search for homes for buyers… and then there’s all the paperwork. You need to be at your desk but also away from your desk. It’s a juggling act.

On top of that, the lifeblood of your business is new prospects. You can’t miss those calls. But when you’re out and about, you can’t always talk, or write down their information. There’s only so much of you to go around.
Around-the-clock support was once a luxury; today, it’s a necessity for all real estate pros.

You know you need help so you and your team can do what’s most important instead of focusing on the phones. But you’re an independent pro. Your resources are limited. You have to keep costs contained.

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A 21st Century Necessity

We provide friendly, accurate, efficient answering in English and Spanish. We answer calls with your own scripts and information you provide. We can provide your leads and clients with information about your listings; schedule appointments; and route messages when you want them, the way you want them.

Our call center agents are highly trained and known in the industry for their courtesy and dedication. They give every caller the attention and professionalism they deserve — everything you need to turn your prospects into clients.

Hear The Quality For Yourself

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Fast, 24/7/365 answering

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Messages routed to you the way you prefer, on the schedule you choose

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Calls screened and messages delivered per your protocols

Benefits of Working with Answering365

01

A friendly, professional face for your business—you’ll impress current and potential clients with your quality service

02

Leads captured and appointments booked while you’re offline—our service lets you focus on your most important tasks; it’s like you can be in two places at once

03

More sales and better referrals—You get to work smarter, not harder, and bring in more commissions

Real Estate Pros Share Why They Love Answering365

Michael Morgan
Michael Morgan
2022-10-19
Answer 365 is very professional and keeps us up to date on calls that need immediate attention.
Ned Ramsay
Ned Ramsay
2022-05-17
Excellent customer service and friendly, helpful staff. Great for reducing admin overhead or covering 24/7 calling
Veronica Bell
Veronica Bell
2021-02-25
Excellent service! Professional, affordable, and 24/7. Thanks guys!
Patty Wagenhofer
Patty Wagenhofer
2021-02-13
The call center staff are very professional and prompt. Thank you.
Arbi Melikian
Arbi Melikian
2021-02-01
Great service and very professional. Highly recommended!
Donna McCandless
Donna McCandless
2021-01-20
Great answering service, the patients love that they can speak to a live person and get quick results.
Amy Hendel
Amy Hendel
2021-01-16
We have been using this service when it actually had another name - so for quite some time. Overall we are quite pleased. only issue is occasionally when we hand off coverage for the weekend - when the doctor is off call - all the operators somehow do not “get the message.” I do endorse them as a good service, their billing department is responsive - they just need a bit of a tweak in the training of their telephone operators with this “hnd off on weekends.” I would recommend them as reliable and responsive.
C Y
C Y
2020-12-30
It has been my pleasure working with all of you throughout the years, and servicing Musician's Transfer, Inc. Very professional, and courteous to all who served us. THANK YOU, and continue with your professionalism. Cely Yim

Answering365 Plans for Real Estate Offices Include

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Plans and pricing tailored to your needs

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24/7/365 call answering

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Bilingual English-Spanish answering

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Screening and transferring calls based on your specific instructions

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Calls answered with your scripts and protocols

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Answering general questions about listings

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Showcasing your areas of expertise

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Routing messages quickly and efficiently, by email, text or other digital means

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Appointments scheduled via your cloud-based calendar (with Virtual Assistant plans)

F.A.Q.

Do I Need An Answering Service?

Constantly answering the phones can become extremely time consuming for you and your team; it can be distracting and negatively impact your company’s productivity.

If any of the following statements are true for you, chances are it’s time to hire a professional answering service to handle your calls and messages:

  • You have difficulty answering all of your calls.
  • You find yourself having to check your voicemail all day long.
  • There are times when your voicemail is full.
  • Some of your employees are tied up answering the phone.
  • Your phone rings for a longtime before somebody can answer it.
  • You have trouble delivering the messages to the right people on time.
  • You have to make separate calls to a list of people to deliver the same message.
  • You are wondering if it would be easier and more cost-effective to hire an answering service than to have a full- or even part-time employee to do it.
How Do I Select An Answering Service?

With all the choice available today, choosing an answering service can become frustrating and time-consuming. It is important to pick a company you like, but it is even more important to pick a company that your customers will feel comfortable with. A call center’s job is to interact with your callers, so it is necessary that the service you choose is able to relate to them on a professional level.

These are our suggestions to help you choose the best answering service for your company:

  • Go with an answering service that specializes in your industry. You have a question about a product and then you call customer service to find out that the call center is located somewhere off-shore and the agent you are talking to is completely unfamiliar with the company and its business? It happens more and more often these days, and it doesn’t make you at all confident that your problem will be solved or that your question will be answered correctly.
  • Choose an answering service for your industry. Make sure that the service you hire has experience in your industry, is familiar with issues that could arise and is equipped with the appropriate terminology. These assets can go a long way in building your callers’ and customers’ confidence.
  • Make sure it is 24/7. When hiring an answering service, make sure it is always available, and that if someone calls your business in the middle of the night, there will be representatives waiting to answer, take a message, and deliver it to the appropriate location immediately or at the time you indicate.
  • Look for dedication and care. The answering service you choose will become extension of your company. Make sure the service you hire is ready to represent you with just as much dedication and care as if you would.
How Do I Forward My Lines To Your Answering Service?

You can activate Call Forwarding whenever you want your calls to be sent to another phone. Once activated, your calls will be sent to the forwarding number you request. To activate your Call Forwarding Service

  1. Dial *72
  2. Enter the phone number including the area code where you want your calls to be forwarded to (e.g. *72-555-355-3232) and press #
  3. You will hear the number you entered ring. When the call is answered, Call Forwarding is activated.
  4. If the call is not answered or the line is busy, hang up and call the number again within two minutes. You will hear two short tones telling you that Call Forwarding is activated.

Call Forwarding procedures may vary depending on the company you are using. If you have trouble completing the transfer, please contact your service provider or check the instructions on the website.

When Do You Answer My Company's Calls?

Calls are answered throughout the day depending on your needs. We have plans that include answering your calls 24 hours a day, 7 days a week and during holidays.

How Do You Know Incoming Calls Are For My Company vs Another?

Our answering service uses software that identifies the source of each incoming call and enables our agents to answer with the appropriate greeting, including the name of your company. The greeting can be customized in compliance with your instructions.

How Do I Receive My Messages?

Our clients can customize and choose the way their messages are delivered to them. The options are:

  • Text
  • Email
  • Fax
  • Voicemail
  • Group messaging

You can customize your plan and method of delivery at any time with the help of your Account Executive. Your messages can also be delivered to multiple on-call staff according to their schedules.

When you choose to supply us with your weekly or monthly schedule we will soft-code it into our system to minimize the risk of human error.

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Get Answers Today!

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