Restoration Answering Service

When homes or businesses suffer damage or devastation due to fires, broken water pipes, vandalism or some natural disaster, restoration services are called to clean up the mess. Each call is critical. Answering365’s call agents are trained to respond quickly and accurately .They follow predetermined guidelines to route the call to your appropriate on-call staff.

Generally, calls for restoration services come from home and business owners, and insurance adjustors. Your customers need estimates, availability and often a quick response and turn-around time. Therefore, every call is critical both to the customer who needs resolution and to your business’s growth and reputation. Answering365 is your partner in communication and customer-service satisfaction.

Our Restoration Answering Services provide many services, including but not limited to:

• Locating and managing on-call technicians and dispatching them where needed.
• Following your script and triage protocol with precision.
• Documenting the call and the outcome.
• Processing messages through multiple channels such as phone, text, SMS, email, voicemail, and other wireless devices.
• Appointment scheduling through a web-based calendar.