Seven Ways an Inbound Telemarketing Call Center Can Revitalize Your Business
During the pandemic and the quarantine still enforced, it’s difficult to maintain and grow your business. Great customer service, is very important during the times like now, no matter what industry you are in, but it is also tricky with everyone having limited resources. Fortunately, one way to economically expand your business and provide a great service level is by using an inbound telemarketing call center. Here are a few ways that Answering365’s call center services can revitalize your business.
Save Overhead Costs
An in-house call center could be cost-prohibitive. Not only do you require a lot of space, but you also need to purchase equipment, have dozens of data and communication lines, and have trained call operators on staff. A professional answering service eliminates overhead costs, and you only pay for the services you use. In fact, Answering365 has been saving its clients more than $2.8 million each month in overhead.
Serve More Customers
With a professional inbound telemarketing call center, you can serve more customers and scale up your services as needed. With inbound marketing, Answering365 responds to every call rapidly and accurately.
Provide 24/7 Customer Service
The professional agents at Answering365 can answer phones 24 hours a day, seven days a week. You’ll never need to worry about missing an order or having a dissatisfied customer due to delays in contacting your company for assistance.
Improved Order-Taking Capabilities
An inbound telemarketing call center is the perfect solution to phone sales practically for any company. The highly-trained call operators at Answering365 can take customer orders over the phone, answer questions about products according to your guidelines, and provide detailed order status information.
Offer Bilingual Support
Did you know that the Spanish-speaking population is the largest group of non-English speakers in the United States? You’ll never miss out on another order or customer service opportunity again due to a language barrier. Answering365’s answering service has bilingual call operators available to take calls from Spanish-speaking customers.
Provide Specialized Call Services
Answering365’s inbound telemarketing call center can provide some other valuable services to your business in addition to handling orders and providing sales support. Call operators can disseminate important information about products or services to customers and can also conduct customer surveys.
Deliver Detailed Monthly Reports
Information is gold in any business. Answering365’s call center services will provide you with the most complete and up-to-date information each month. You will receive detailed reports about call center activity. Also, we can quickly adjust any services or protocols according to your needs and specifications.
Answering365 is a U.S.-based award-winning answering service that can boost your company’s business with its high-quality inbound telemarketing call center services. These specialized services are tailored to your particular needs and integrated with your company’s technology systems. Contact us at 888-588-9800 to learn more or to schedule a free consultation.