To Get Or Not To Get?
We all have preconceived notions about businesses and services, and a professional answering service is no exception. When you are considering trusting another company with a part of your business, having doubts is understandable. There are a few myths about call answering services that can quickly turn you off considering hiring one. That said, some factual information could make you look at them in an entirely different light. Let’s see if we could sort it all out.
Customers hate answering services
Your clients would love to have the company president or their primary care physician answer when call, but this is not realistic. What customers dislike more than anything is following the automated menu instead of getting a real person to help them. A professional answering service provides a friendly voice and can also schedule appointments, give out information about products, and connect callers to the right person.
No one calls anymore – everyone uses the web
There is a big misconception about consumers preferring to use chat or other online services instead of calling. It is, however, not the case at all. One intelligence firm released a study in 2016 concluding that 65% of consumers preferred phone calls to email, chat, and other web forms. An answering service allows you to provide consumers with their chosen way of communication.
Call agents won’t care about service
If you believe that no one can take care of your customers the way you can, you are not alone. Business owners often think they need to personally take care of every detail to succeed. The truth is that micromanaging could hold your business back. The highly-trained and friendly call operators at a professional answering service will act as an extension of your business and will be helpful and attentive.
Call agents will be foreign-based
Many US consumers get frustrated when they find out that a major domestic company has outsourced its support services to a foreign country. While a top call answering service may provide bilingual support for your Spanish-speaking clients, they are entirely U.S.-based. It insures that your clients will never run into language barriers or lack of information.
My customer’s data will not be secure
In the world of data breaches and stringent HIPAA requirements, you must take your customers’ privacy and data security very seriously. The cheapest answering service might pose a risk but a reputable one will deliver protection for your company and your clients. Hire an answering service that uses advanced encryption technology and is 100% HIPAA-compliant, and your data will be secure.
It’s too expensive
One of the biggest myths about using a call answering service is that it will drain your company’s resources. However, the opposite is true. You will save on overhead because you won’t have to pay a full-time receptionist with benefits. In addition, you will grow your business thanks to expanded services and superior customer care.
Misconceptions about professional answering services could be discouraging. It would be unfortunate because these valuable services can help you maintain and grow your business. Even with these common myths debunked, you may have additional questions before taking the leap. Don’t hesitate to contact Answering365 at 888-588-9800 to get your questions answered and find out how our award-winning answering services can help your business.