Small Business Answering Services

Answering365 can help you capture leads, improve customer service, schedule appointments and scale your operation.

small business
expert_call_center

Answering365 Helps Your Small Business Grow

Do you struggle to keep up with your daily work and incoming phone calls? You’re not the only one. Small businesses tend to miss a lot of calls without knowing that these calls could be new business coming in.

When the demand for your services is high, your small business deserves a reliable answering service to help you capture new leads and improve your response time. Answering365 is the gold standard for small business answering.

Too Many Calls and Too Little Time?

You probably feel like you are wearing too many hats. You want to grow your business but you’re struggling just to keep up with your daily work and incoming calls. It’s a common problem. Small businesses tend to miss a lot of calls. Most prospective clients find it hard to reach business after working hours, weekends — even during working hours.

Those missed calls could be new business coming in, but once they’re missed, you’ll never know. And the more successful your business gets, the busier your phones become. High demand is great for your small business; you deserve a reliable answering service to meet it.

If you don’t know how to scale your business, then outsourcing your telephone answering to a small business call center is a great first step. In times when most prospective clients find it hard to reach businesses during or after working hours (and weekends), a call center that works 24/7 can give you a round-the-clock presence.

But your small business is, well, small. You have to keep costs down and make sure any services you get give you a great return on investment.

call_center
answering_service

We Handle Your Calls with Care, Efficiency, and Attention

A professional answering service more than pays for itself. It frees up your time; gives you peace of mind, knowing any urgent calls or prospective leads are captured; helps you connect with more new customers; and keeps your existing customers happy.

With Answering365 you get all that and more. We work with dozens of small businesses, providing exceptional answering services.
Our team of call center agents treats every business as if it was their own. Our goal is to become an extension of your in-house team, delivering sales, service, and logistics solutions for a fraction of the cost of many competitors. Our agents are bilingual and available 24/7/365.

We can help you schedule appointments, attend to customer emergencies, and gain a competitive edge over your competition. You will be able to eliminate hang-ups, generate more leads, make sure that no call is sent to voicemail — and secure more happy customers.

Our plans for small business offer numerous customization and personalization options. In a competitive marketplace like the one we live in, Answering365 is the edge that your small business needs.

virtual_receptionist

24/7/365 call answering in English and Spanish

virtual_receptionist

Custom plans scaled for your business

answering365

Messages delivered by text, email, chat or other methods you prefer

Answering365’s Service Pays Off
For Your Office

01

Contain spending on your in-house reception staff and backup receptionists

02

Rest assured that every call is answered, 24/7/365

03

Impress potential clients and improve customer service

Answering365 Gives You

Peace of mind, knowing all your calls are answered. 
Around-the-clock presence, even when you’re off the clock
Improved customer satisfaction and retention.

Michael Morgan
Michael Morgan
2022-10-19
Answer 365 is very professional and keeps us up to date on calls that need immediate attention.
Ned Ramsay
Ned Ramsay
2022-05-17
Excellent customer service and friendly, helpful staff. Great for reducing admin overhead or covering 24/7 calling
Veronica Bell
Veronica Bell
2021-02-25
Excellent service! Professional, affordable, and 24/7. Thanks guys!
Patty Wagenhofer
Patty Wagenhofer
2021-02-13
The call center staff are very professional and prompt. Thank you.
Arbi Melikian
Arbi Melikian
2021-02-01
Great service and very professional. Highly recommended!
Donna McCandless
Donna McCandless
2021-01-20
Great answering service, the patients love that they can speak to a live person and get quick results.
Amy Hendel
Amy Hendel
2021-01-16
We have been using this service when it actually had another name - so for quite some time. Overall we are quite pleased. only issue is occasionally when we hand off coverage for the weekend - when the doctor is off call - all the operators somehow do not “get the message.” I do endorse them as a good service, their billing department is responsive - they just need a bit of a tweak in the training of their telephone operators with this “hnd off on weekends.” I would recommend them as reliable and responsive.
C Y
C Y
2020-12-30
It has been my pleasure working with all of you throughout the years, and servicing Musician's Transfer, Inc. Very professional, and courteous to all who served us. THANK YOU, and continue with your professionalism. Cely Yim

Answering365 Provides Your Business With

virtual receptionist

Cost-efficient
24/7/365 answering

virtual receptionist

Seamless integration with your team

virtual receptionist

Bilingual Spanish/English answering

virtual receptionist

Plans and pricing for any size business

virtual receptionist

Time- and mission-critical call processing

virtual receptionist

Message delivery and call forwarding according to your instructions

virtual receptionist

Appointment scheduling via your cloud-based calendar (with Virtual Assistant plans)

F.A.Q.

Do I Need An Answering Service?

Constantly answering the phones can become extremely time consuming for you and your team; it can be distracting and negatively impact your company’s productivity.

If any of the following statements are true for you, chances are it’s time to hire a professional answering service to handle your calls and messages:

  • You have difficulty answering all of your calls.
  • You find yourself having to check your voicemail all day long.
  • There are times when your voicemail is full.
  • Some of your employees are tied up answering the phone.
  • Your phone rings for a longtime before somebody can answer it.
  • You have trouble delivering the messages to the right people on time.
  • You have to make separate calls to a list of people to deliver the same message.
  • You are wondering if it would be easier and more cost-effective to hire an answering service than to have a full- or even part-time employee to do it.
How Do I Select An Answering Service?

With all the choice available today, choosing an answering service can become frustrating and time-consuming. It is important to pick a company you like, but it is even more important to pick a company that your customers will feel comfortable with. A call center’s job is to interact with your callers, so it is necessary that the service you choose is able to relate to them on a professional level.

These are our suggestions to help you choose the best answering service for your company:

  • Go with an answering service that specializes in your industry. You have a question about a product and then you call customer service to find out that the call center is located somewhere off-shore and the agent you are talking to is completely unfamiliar with the company and its business? It happens more and more often these days, and it doesn’t make you at all confident that your problem will be solved or that your question will be answered correctly.
  • Choose an answering service for your industry. Make sure that the service you hire has experience in your industry, is familiar with issues that could arise and is equipped with the appropriate terminology. These assets can go a long way in building your callers’ and customers’ confidence.
  • Make sure it is 24/7. When hiring an answering service, make sure it is always available, and that if someone calls your business in the middle of the night, there will be representatives waiting to answer, take a message, and deliver it to the appropriate location immediately or at the time you indicate.
  • Look for dedication and care. The answering service you choose will become extension of your company. Make sure the service you hire is ready to represent you with just as much dedication and care as if you would.
How Do I Forward My Lines To Your Answering Service?

You can activate Call Forwarding whenever you want your calls to be sent to another phone. Once activated, your calls will be sent to the forwarding number you request. To activate your Call Forwarding Service

  1. Dial *72
  2. Enter the phone number including the area code where you want your calls to be forwarded to (e.g. *72-555-355-3232) and press #
  3. You will hear the number you entered ring. When the call is answered, Call Forwarding is activated.
  4. If the call is not answered or the line is busy, hang up and call the number again within two minutes. You will hear two short tones telling you that Call Forwarding is activated.

Call Forwarding procedures may vary depending on the company you are using. If you have trouble completing the transfer, please contact your service provider or check the instructions on the website.

When Do You Answer My Company's Calls?

Calls are answered throughout the day depending on your needs. We have plans that include answering your calls 24 hours a day, 7 days a week and during holidays.

How Do You Know Incoming Calls Are For My Company vs Another?

Our answering service uses software that identifies the source of each incoming call and enables our agents to answer with the appropriate greeting, including the name of your company. The greeting can be customized in compliance with your instructions.

How Do I Receive My Messages?

Our clients can customize and choose the way their messages are delivered to them. The options are:

  • Text
  • Email
  • Fax
  • Voicemail
  • Group messaging

You can customize your plan and method of delivery at any time with the help of your Account Executive. Your messages can also be delivered to multiple on-call staff according to their schedules.

When you choose to supply us with your weekly or monthly schedule we will soft-code it into our system to minimize the risk of human error.

answering365

Get Answers Today!

Best Answering Service & Virtual Receptionist Los Angeles

Resources