Five Features You Need in an Elevator Repair Answering Service

If you’ve ever been stuck in an elevator, you know that getting help can be an urgent matter. Elevator repair services understand this, and the best companies have ways to make them reachable in critical situations. Here are five features you will need in an elevator repair answering service.

24/7 Answering Services

If you’re operating an elevator repair service, it’s inevitable that your clients will call you for help after hours. We all rely on elevators in most buildings, but for handicapped access, they are a necessity. A 24/7 answering service can take calls at any time of day and night to ensure that your clients don’t have to wait for help.

Emergency Dispatch Service

The Answering Services will triaged all calls according to your company’s particular specifications. Some call for elevator service related to emergencies; others might be requests for minor repairs or simple inspection services. Answering365’s emergency dispatch service will ensure you receive all information via your preferred method (email, text, phone call) while emergencies and standard calls will have different types of notifications.

Appointment Scheduling Services

Some clients may want to schedule an appointment with your specialists for a minor repair or evaluation. Answering365’s appointment scheduling service can schedule, reschedule, confirm, and cancel appointments on your behalf 24 hours a day so that you can concentrate on running your business. Our systems integrate directly with your databases, eliminating the need for further data entry. 

Highly Trained Agents

Answering365 employs highly trained call agents who will learn the terminology associated with your industry. They will also learn about your company to meet your needs, answer questions according to your wishes,and project your voice.

Bilingual Support

It’s a fact that a large percentage of the population of the US is either bilingual or fluent mainly in Spanish. Answering365 agents are English/Spanish bilingual and ready to speak with clients in either or both languages.

An elevator repair answering service will allow your company to deliver better service to your customers and save you money in overhead. If you were to pay a staff member for the same services, you’d have to pay for equipment, wages, and benefits. An answering service allows you to pay only for the particular services that you use each month, nothing else.

Answering365 is an award-winning U.S.-based answering service that provides specialty services to various industries. Our state-of-the-art systems allow us to answer your calls and act as an extension of your business. Contact us today at 888-988-5800 to learn about our services and how we can help your elevator repair business. We provide free consultations.