How the Internet of Things Could Impact Your Business Answering Service

By now, you are probably familiar with the term “Internet of Things” (IoT) but may not be entirely sure what it means or how it impacts your business. This technology not only has the potential to influence how you work, but it can also make it easier for your company to operate and grow. If you have ever hired a business answering service, you most likely have experienced a few benefits. Here are several ways that the Internet of Things impacts and improves the professional answering service you are using.

What is the Internet of Things?

The concept of the internet of things (IoT) revolves around the connection of the internet with any electronic device and the inter-connectivity between the devices. Most of us associate the IoT with smart devices that we find in our homes, such as appliances, electronics, and thermostats. According to Gartner, there are 31 billion connected units right now, while 127 devices get connected to the internet every second.

Interestingly enough, less than 40% of those are currently business-related.

How the Internet of Things Impacts Your Business Answering Service

Now that your current and potential clients are using so many connected devices, you’ve been handed a unique opportunity as well as a responsibility. Here is how the IoT affects your business answering service for the benefit of your company and its clients.

A Value-Added Game-Changer

One of the biggest windfalls related to the IoT is the massive volume of data that has become available about nearly any imaginable subject. The connectivity of devices and objects provides data on consumer habits, technical issues, and efficiency.

    • Your business answering service can now employ all available data to improve its service level to clients, whether they be in the health care, legal, or some other industry.
    • Soon, the IoT will be able to alert the service of a potential “issue” before a client even knows that something is amiss.`

Seamless Data Delivery

As the IoT continues to evolve, the best business answering service would invest in advanced technology to accomplish several goals.

    • There is an increase in device-to-device interaction, such as contact centers directly relaying data to clients without human intervention.
    • Connectivity raises concerns about privacy and security, so an answering service must always make safeguarding client information a priority. 

Rock Star Answering Service Agents

The IoT delivers data on a business, its industry, and its clients. Therefore, it makes perfect sense to have agents specializing in particular industries or assigned to a certain business. A professional answering service that takes advantage of IoT data can now use highly-trained agents who better understand the businesses and brands they represent.

Answering365’s Advanced Business Answering Services

The IoT is rapidly growing. Business and answering services that embrace this technology are the ones who will enjoy the greatest success long-term. The IoT can help a business to provide a better customer experience, which is the whole point of having a business answering service.

Answering365 is a U.S.-based award-winning answering service that uses only state-of-the-art equipment to benefit its clients. Our company’s services are 100% HIPAA-compliant, and we adhere to the industry’s highest data processing standards. If you would like to find out how you can benefit from having an IoT-equipped answering service, contact us to learn more. We are open 24/7 and will be happy to provide you with a free consultation. Call us to set it up at 888-588-9800.