Veterinarian Answering Services
A first-rate veterinarian answering service is absolutely essential for a modern day practice. When a pet is injured or ill, the owner will feel stress right away. He or she will not wait long before picking up the phone and calling you. If your office is closed, or you’re in the middle of surgery, we can manage this emergency call and deal with it properly and professionally, just like one of your staff. Our staff provides veterinarians that layer of support, and gives clients the peace of mind they deserve.
Our agents are trained to handle the many types of call that a veterinarian will receive. We know veterinary medicine has its own unique terminology and types of emergency calls. Our team is trained to responding to fearful pet owners with empathetic listening, soothing use of the voice to calm down the caller, then efficiently record the problem, and act accordingly.
Once the problem is assessed, our agent will locate the proper person to handle the the call. If the animal’s problem occurs after-hours, we’ll follow your protocols to:
- Contact you or an associate directly
- Refer the caller to another trained professional (i.e. 24 hour emergency pet care clinic) locally who is able to accommodate the pet correctly and efficiently.