Virtual Office Assistant

When call answering is not enough,
a virtual assistant is your answer

Take appointment scheduling off your plate so you can focus on servicing your customers.

answering365
answering365

Sometimes the Answer
is more than Answering
Problem-Solution D

Answering 365’s Virtual Receptionist service lets you rest assured that calls will be answered any time, day or night, even if your staff is unavailable. But many businesses, especially appointment-centric service providers like doctors, medical techs and plumbers, need help with scheduling appointments. Their staff easily becomes bogged down with scheduling. Simply staying on the phone with clients and customers long enough to slot in an appointment can eat up much of the staff’s work day —even when there are other important tasks on their to-do list.

Your customers need to be able to schedule their appointments quickly and efficiently. If your business doesn’t offer a streamlined appointment scheduling service option, you’re missing out on potential business.

Virtual Assistant Helps You
Reach the Next Level

Answering365’s Virtual Assistant service is the next step for businesses with schedules waiting to be filled. Our 24-hour live appointment scheduling gives you an edge over your competition. We manage your scheduling, cancellations, confirmations, and rescheduling accurately. Our affordable Virtual Assistant service lets you be more productive and focus on your client without interruption. If you’re in sales, using Virtual Assistant to confirm appointments and schedules is highly efficient; you’ll be able to pursue more leads in less time.

Our team integrates with your own cloud-based database, entering information on leads and appointments seamlessly. Setting up a collaboration with our team is easy. We’ll have access to your calendar with full visibility of your availability.
Database integration service simplifies the organization of your data and scheduling, eliminating duplicate entries. Contact information for your leads and appointments for your clients appear in your software, accurately and promptly. On the days and times, you’re not available; we’ll adjust your schedule accordingly and book your next opening.

answering365
answering365

Ready for All Industries

Medical providers can rest easy, knowing A365 is fully HIPAA-compliant. You can be confident that your patients’ calls will be answered promptly and handled with the same sensitivity and professionalism your own office provides. We keep up with changes in the law so your obligations are always covered.

We also offer optional Email Monitoring. We can forward urgent alerts you receive directly to a specific individual or on-call team. We use your rules for triggering alerts so you receive only the alerts you want. Contact A365 to learn more.

With Virtual Assistant, you and your team can get back to higher-level tasks and put away the drudgery of data entry and scheduling.

A365 Is Ready For Your Clients

Your leads and callers expect their appointments to be set right away, with one call. They want confidentiality, professionalism and personal service. You want your calender filled up and to have time for your most important tasks. Virtual Assistant service gives you all that and more.

answering365

Keep Your Calendar Full

No more gaps in your schedule. You
stay busy and your business thrives.

answering365

Free Up Your Team

Staff can focus on working with clients
and customers, not paperwork.

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Save Money and Time

You get back to strategic tasks; fewer
resources devoted to drudgery.

We Have Satisfied Customers
In Many Industries

Michael Morgan
Michael Morgan
2022-10-19
Answer 365 is very professional and keeps us up to date on calls that need immediate attention.
Ned Ramsay
Ned Ramsay
2022-05-17
Excellent customer service and friendly, helpful staff. Great for reducing admin overhead or covering 24/7 calling
Veronica Bell
Veronica Bell
2021-02-25
Excellent service! Professional, affordable, and 24/7. Thanks guys!
Patty Wagenhofer
Patty Wagenhofer
2021-02-13
The call center staff are very professional and prompt. Thank you.
Arbi Melikian
Arbi Melikian
2021-02-01
Great service and very professional. Highly recommended!
Donna McCandless
Donna McCandless
2021-01-20
Great answering service, the patients love that they can speak to a live person and get quick results.
Amy Hendel
Amy Hendel
2021-01-16
We have been using this service when it actually had another name - so for quite some time. Overall we are quite pleased. only issue is occasionally when we hand off coverage for the weekend - when the doctor is off call - all the operators somehow do not “get the message.” I do endorse them as a good service, their billing department is responsive - they just need a bit of a tweak in the training of their telephone operators with this “hnd off on weekends.” I would recommend them as reliable and responsive.
C Y
C Y
2020-12-30
It has been my pleasure working with all of you throughout the years, and servicing Musician's Transfer, Inc. Very professional, and courteous to all who served us. THANK YOU, and continue with your professionalism. Cely Yim

Virtual Assistant Features Include

Virtual Assistant takes the great features of Virtual Receptionist and adds scheduling and more:

answering365

Appointments scheduling: We book times using your calendar and policies.

answering365

Optional email monitoring: You control how you receive and organize messages, so you get notified immediately of any alert that needs your attention.

answering365

Familiar development experience

answering365

Sophisticated error handling options

answering365

Integration with your database: We work directly with your cloud-based software so your appointments and contacts are entered seamlessly.

answering365

Simplicity and cost-effectiveness: Our Virtual Assistant is easy for you and costs less than adding staff to your team.

answering365

Intuitive user interface

answering365

Maximum scalability, performance, and flexibility

F.A.Q.

Do I Need An Answering Service?

Constantly answering the phones can become extremely time consuming for you and your team; it can be distracting and negatively impact your company’s productivity.

If any of the following statements are true for you, chances are it’s time to hire a professional answering service to handle your calls and messages:

  • You have difficulty answering all of your calls.
  • You find yourself having to check your voicemail all day long.
  • There are times when your voicemail is full.
  • Some of your employees are tied up answering the phone.
  • Your phone rings for a longtime before somebody can answer it.
  • You have trouble delivering the messages to the right people on time.
  • You have to make separate calls to a list of people to deliver the same message.
  • You are wondering if it would be easier and more cost-effective to hire an answering service than to have a full- or even part-time employee to do it.
How Do I Select An Answering Service?

With all the choice available today, choosing an answering service can become frustrating and time-consuming. It is important to pick a company you like, but it is even more important to pick a company that your customers will feel comfortable with. A call center’s job is to interact with your callers, so it is necessary that the service you choose is able to relate to them on a professional level.

These are our suggestions to help you choose the best answering service for your company:

  • Go with an answering service that specializes in your industry. You have a question about a product and then you call customer service to find out that the call center is located somewhere off-shore and the agent you are talking to is completely unfamiliar with the company and its business? It happens more and more often these days, and it doesn’t make you at all confident that your problem will be solved or that your question will be answered correctly.
  • Choose an answering service for your industry. Make sure that the service you hire has experience in your industry, is familiar with issues that could arise and is equipped with the appropriate terminology. These assets can go a long way in building your callers’ and customers’ confidence.
  • Make sure it is 24/7. When hiring an answering service, make sure it is always available, and that if someone calls your business in the middle of the night, there will be representatives waiting to answer, take a message, and deliver it to the appropriate location immediately or at the time you indicate.
  • Look for dedication and care. The answering service you choose will become extension of your company. Make sure the service you hire is ready to represent you with just as much dedication and care as if you would.
How Do I Forward My Lines To Your Answering Service?

You can activate Call Forwarding whenever you want your calls to be sent to another phone. Once activated, your calls will be sent to the forwarding number you request. To activate your Call Forwarding Service

  1. Dial *72
  2. Enter the phone number including the area code where you want your calls to be forwarded to (e.g. *72-555-355-3232) and press #
  3. You will hear the number you entered ring. When the call is answered, Call Forwarding is activated.
  4. If the call is not answered or the line is busy, hang up and call the number again within two minutes. You will hear two short tones telling you that Call Forwarding is activated.

Call Forwarding procedures may vary depending on the company you are using. If you have trouble completing the transfer, please contact your service provider or check the instructions on the website.

When Do You Answer My Company's Calls?

Calls are answered throughout the day depending on your needs. We have plans that include answering your calls 24 hours a day, 7 days a week and during holidays.

How Do You Know Incoming Calls Are For My Company vs Another?

Our answering service uses software that identifies the source of each incoming call and enables our agents to answer with the appropriate greeting, including the name of your company. The greeting can be customized in compliance with your instructions.

How Do I Receive My Messages?

Our clients can customize and choose the way their messages are delivered to them. The options are:

  • Text
  • Email
  • Fax
  • Voicemail
  • Group messaging

You can customize your plan and method of delivery at any time with the help of your Account Executive. Your messages can also be delivered to multiple on-call staff according to their schedules.

When you choose to supply us with your weekly or monthly schedule we will soft-code it into our system to minimize the risk of human error.

answering365

Get Answers Today!

Best Answering Service & Virtual Receptionist Los Angeles

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