Handling a Tenant Water Leak Issue With and Without a Professional Answering Service
One of the most time-consuming and costly roles that a property management company fills is to handle tenant repair issues. Assuming you have a tenant with a water leak. It would be fair to say that this kind of issue always requires an urgent response. Here are two possible scenarios based on whether you have partnered with a professional answering service to assist your companies’ property management rentals and tenants.
Scenario 1: Tenant Water Leak Without a Professional Answering Service
If a water leak occurs after-hours and your property management company doesn’t have adequate phone coverage, you could face a host of difficulties. Assuming the tenant calls right away to report the problem, they will not be happy if the call leads to a recording asking the caller to leave a message or call back during regular business hours. Even if you have an emergency number, not everyone may have it, or it might not be 100% reliable.
Untreated water leaks can be costly for your company: if the damage is extensive, you will have to pay to repair. Your tenant may be displaced for some period of time, which is another expense, and this is likely to impact the satisfaction felt with your services. An even bigger issue with not treating water leaks right away is the possibility of mold infestation. Mold can infect your building, make occupants sick, and lead to even more costly repairs.
Scenario 2: Tenant Water Leak With a Professional Answering Service
When you partner with a property management answering service, both you and your tenants will have peace of mind in knowing that any issue can be addressed in real-time. When there is a water leak, a tenant can call the regular property management number, which will be forwarded to the answering service after hours.
A live call operator will answer your company’s phones and speak with tenants who may be dealing with a maintenance issue. When the problem requires urgent attention, such as a water leak, the call operator will follow your company’s protocols to reach on-call staff or assign an engineer to fix the issue.
A Few Things To Keep In Mind
There are several benefits to using a professional answering service in this type of situation. The quick response allows your company to mitigate any additional damage to the property, including long-term damage such as mold and mildew. Tenants will be happier and more satisfied with your services. Your overall costs will be lower if you don’t have to deal with extreme damage and tenant displacement costs, resulting in higher tenant retention rates.
Property managers receive maintenance calls at all hours of the day or night. Some are routine, while others require immediate attention. When you partner with a professional answering service, you benefit from after-hours service for these calls and other valuable services for your clients.
Contact Answering365 now to learn more about our property management answering service and how it can help your company to serve its tenants and clients better. Call 888-588-9800 for a free consultation now.