Clinical trials are one of the most critical stages of the development of new medical solutions to many of the human health issues, common and uncommon. Due to the Coronavirus outbreak, epidemiological studies have become the focus of many researchers. Alongside COVID-19, other studies continue, such as treatment, prevention, diagnostic, genetics, screening, and others. The results of many of these studies conducted at the medical centers, universities, and hospitals depend on clinical trials, which often involve groups of volunteers. The recruitment of volunteers is a lengthy process that requires accuracy, attention to detail, confidentiality, and unique sensibility.
At this stage, no medical facility would want to take precious resources away from the most important task of conducting the actual study.
That’s where we come in. Answering365 is uniquely qualified to help you with selecting the members of your study groups, conducting the survey, accurately recording the information, and supplying it to you promptly.
Our clinical trials call center will work to both find and retain qualified patients for your clinical trials and keep a project within stated deadlines. We can also handle such things as patient-satisfaction surveys, and ad response and tracking.
Answering the phone is the first step to the great service through a medical call center. Your goal is to provide the best healthcare experience possible for your patients. Our goal is to support you in that by meeting and exceeding your expectations.
Nine Things Our Medical Call Center Can Do For Your Clinical Trials
While it’s a given that you would like your next medical call center to answer your phones, here are just nine things that the best medical answering service can provide to your business.
1. Being Friendly and Consistent
Our medical call center operators will answer the phone to your exact specifications. Callers will feel they have reached your office when they are greeted with a friendly and caring voice on the other end of the line.
2. Answering the Phone 24/7
A top complaint from patients is an inability to get through to their medical office. If you have 24/7 answering services, this is no longer an issue. Patients can speak to a live human and receive some help at any time of the day or night.
3. The Ability to Triage Calls
Speaking of help, a top medical call center should have highly-trained call operators that can triage calls and know how to escalate patient issues appropriately. Our operators can be given scripts for various call scenarios so we can handle the situations according to your wishes.
4. Having Patient Information Access
If the call center has patient information access, this can both help them to better triage calls and assist patients with many issues.
5. Being Able to Schedule Appointments
Most phone calls into a medical office are regarding scheduling, canceling, or rescheduling appointments. We will be able to schedule patient appointments in your system to ensure fewer if any callbacks are required.
6. Providing Your Office with Reports
Data is essential in any business, and our medical call center will be able to provide monthly reports of key stats. The reports may include figures on such things as the average length of the call and the average time it takes to answer a call, among others.
7. Giving Patients Bilingual Support
Spanish is the most common non-English language spoken in the U.S., with more than 37 million Spanish speakers. Our medical answering service provides bilingual support, and you will be able to serve a greater percentage of the population.
8. Respecting Your Patient’s Privacy
Patient privacy is paramount. It’s also the law. Answering365 medical call center has systems that are 100 percent HIPAA-compliant so that your business and your patients are protected.
9. Updating Your Systems
We can integrate our systems with your own, so that our appointment scheduling, messages, and patient contact notes are reflected in your office’s systems, creating a seamless partnership.
Answering365 is an award-winning medical call center that is U.S. based. Contact us today to learn more about our services or to receive a customized quote. We employ only the best-trained call operators, and our customized services can deliver on all of these medical call center services. 888-588-9800.
